UX (User Experience) Lead
Closed
Work Location: Office or Hybrid (2 days/wk from a corporate office) from Atlantic Canada
Atlantic Lottery (AL) is seeking a UX Lead. Location is flexible within Atlantic Canada with occasional travel to Moncton, NB.
As the UX Lead you will play a crucial role in ensuring our digital products are user friendly, discoverable, and accessible to all while nurturing a talented team of UX Specialists. You'll collaborate closely with cross-functional teams including developers, designers and product managers to drive the UX strategy forward.
If you're a passionate UX professional who thrives on improving digital experiences, we encourage you to apply for this exciting opportunity to make a meaningful impact at AL.
To be considered for this position, candidates must be residing in Atlantic Canada.
Closing: January 5, 2024
People Management:
- Supervise, mentor, and develop a team of UX Specialists.
- Set clear goals and expectations for team members and provide constructive feedback.
- Allocate team to projects and enhancements.
- Foster a collaborative and inclusive team culture.
- Act as backup to UX Specialists.
- Manage vendor relationships for UX staff augmentation.
UX Reporting and Dashboards:
- Responsible for player testing, user research, and insights discipline ensuring this is conducted to consistent standards.
- Establish a central repository of player insights; ensure they are regularly available to the team and shared with stakeholders.
- Create and maintain UX reporting to track KPIs related to User Experience.
- Analyze user data and insights to identify trends and areas for improvement.
- Oversee a central repository of UX processes and documentation.
CMS Strategy & Management:
- Define and execute a CMS strategy to ensure efficient content management and publishing.
- Define and establish a CMS governance to ensure digital optimized quality content and alignment with brand standards, SEO strategy, accessibility guidelines and official languages while ensuring content publishing workflows are in place and follow best practices.
- Oversee workflows, documentation, and training to enhance the authoring experience.
Accessibility Champion:
- Responsible for creating an AL Accessibility Strategy based on WCAG standards.
- Lead efforts to ensure our products meet accessibility standards.
- Conduct accessibility audits and coordinate remediation effort and managing backlogs.
- Educate and advocate for accessibility best practices within the organization.
Cross-Functional Collaboration:
- Perform UX Assessments for project and enhancement requests.
- Communicate UX (including accessibility & SEO) requirements effectively to stakeholders.
- Collaborate closely with UX designers to ensure user-centered design principles are integrated into all initiatives.
- Collaborate closely with development and product teams to implement UX recommendations.
- Collaborate with product managers to align UX strategies with product roadmaps.
Education and Experience:
- 3+ years' experience in Content Management, User Research, UX Design and/or interaction/visual design.
- Strong understanding of web accessibility standards and guidelines (WCAG).
- Prior experience in people management and team leadership.
- Must be 19 years of age or older to apply.
Professional Skills:
- Excellent communication, interpersonal and collaboration skills.
- Analytical mindset with the ability to make data-driven decisions.
- Demonstrated ability to energize, empower and engage team to deliver results.
Assets:
Experience in Adobe Experience Manager & Figma.
Degree or Diploma in UX Design, marketing, business, or associated field.
AL Benefits:
- Extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.
- Defined Benefit Pension Plan.
- Three weeks of vacation annually (pro-rated) and 13 paid statutory holidays. Plus, we have a vacation purchasing program.
- Flexible Workplace Arrangements.
- Three personal leave days per year.
- Two volunteer days per year.
- Career advancement opportunities.
Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. All interviews are conducted in English, our working language, unless otherwise stated.
Internal Employees: Internal Employees interested in this opportunity must be in "good standing," which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance related items will also be taken into consideration when determining the applicant's "good standing" status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference and criminal/educational background checks prior to employment.
