Job Title or Location

Contact Service Agent

Prince Albert, SK | Calgary, AB | Fredericton, NB | Gatineau, QC | Regina , SK | Vancouver, BC | Winnipeg, MB | Sault Ste. Marie, ON
Hybrid remote
Niveau d`entrée
Posted 6 days ago

PLATO is Canada's only Indigenous-led, Indigenous-staffed software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believes that better software leads to a better world.

We are committed to building strong communities - PLATO trains and employs members of First Nations, Metis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Miramichi, Sault Ste Marie, Regina, Calgary, Edmonton, Vancouver, and Victoria.

We are seeking Contact Service Agents to join our growing team! This presents an excellent on-site opportunity across our multiple office locations for individuals interested in entry-level positions. We strongly encourage applicants from First Nations, Métis, and Inuit backgrounds to apply.

  • Provide assistance to claimants with compassion and empathy
  • Ensure high level of confidentiality and respect with claimants' privacy and data protection
  • Must be available five (5) days per week, including provincial holidays
  • Training in trauma-informed care and/or with cultural sensitivity is an asset
  • Strong self-motivator and quick learner
  • Strong Multi-tasker and organization skills
  • Demonstrate advanced knowledge of industry verticals
  • Flexibility to work various shifts
  • Proficient with computer usage and data storage
  • Bilingualism is an asset
  • Strong communication skills both written and verbal
Work With Us

At PLATO, we encourage our employees' personal career growth. We have plans in place to make sure that each employee is connected with a people manager to help guide them through their professional development, offer e-learning classes, and give our employees the opportunity to pursue software certifications for cutting-edge technologies.

PLATO respectfully acknowledges that our offices are located on treaty territories, unceded First Nations and Inuit territories, and part of Métis homelands. We honour their long history of welcoming many Nations to the beautiful Turtle Island and we actively work towards reconciliation between Métis, Inuit, and First Nation peoples and non-Indigenous people on this Land.

We contribute to proactive employment practices to promote inclusivity and diversity to those especially marginalized populations such as women, persons with disabilities, members of visible minorities, First Nations, Métis, and Inuit peoples, and all other groups protected under the Human Rights Code.

We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Competition Number: 23C009
Company Website:
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Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.

In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.