Assistant Client Service Coordinator - WES 23112
Nova Scotia Provincial Housing Agency
Middleton, NS
Closed
Job Details:
Assistant Client Service Coordinator
Western District
Location: Middleton, NS
Type of Employment: Permanent, Full-time
Union Status: NSGEU, Local 25
Competition # WES 23112
Closing Date: August 30, 2023
About Our Opportunity
Reporting to the Supervisor, Client Services, the Assistant Client Services Coordinator is responsible for recommending the initial and on-going eligibility and placement of individuals who apply for subsidized housing. This is accomplished by assessing applicants in accordance with the Provincial Housing Operations Manual. The incumbent is directly accountable for ensuring that applicants are assessed and selected on a fair, non-judgmental basis, and that decision-making and documentation follows established policies.
This position will also assist the Supervisor, Client Services, with a variety of duties including inspections, home visits, fire safety and emergency measures planning.
- Ensure all applicants meet the established eligibility criteria set by the Public Housing Operations Manual, assess applications for eligibility and placement.
- Process applications/transfers, including data entry, reviewing, and updating files, allocating units and documentation.
- Carry out home visits for the purpose of completing applications, if required.
- Assist in the rental arrears collection process by working the with collections officer and property manager and to conduct home visits and make telephone calls as required.
- Assess priority access files immediately to determine high-risk living situations, liaise with community officials, Health/Fire and Police to obtain documents for Manager or designate.
- Conduct move in's and move out's, annual and other unit inspections of properties/buildings.
- As part of the inspection process, identify social and health related issues.
- Diploma in Business Administration or a two-year diploma in a related field, plus four years' related experience (i.e. extensive knowledge of health and social service systems, including long term care, procedures for placement in residential care, risk assessment, community development networking, understanding the challenges facing the NSPHA applicants and tenants, etc.)
- Competency in desktop software, including Microsoft Office.
- Accuracy, efficiency, and attention to detail are required to coordinate the application process and respond to both the client and department needs.
- Ability to work in a diverse work environment, build appropriate rapport, build constructive and effective relationships, use diplomacy and tact to diffuse high tension situations comfortably.
- Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.
Assets:
- Working knowledge of Yardi Property Management software.
- Emergency First Aid and WHMIS certifications.
- Knowledge of housing and social service programs offered in the area.
- Knowledge of relevant acts and legislation that may apply to applicants and tenants, i.e., Residential Tenancies Act.
Competencies required at this level of work are Client orientation, Teamwork, Initiative and Interpersonal skills.
If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.
Equivalency
An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.
Classification: PR 6
Salary Range: $26.57 - $32.58
Work Week: 35 hours
Note: This is not a Civil Service position.
We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.
To Apply
Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.
Our preferred method of applying is through Career Beacon.
Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
