Workforce Control Associate (T) BST / BTS
in Mississauga, ON

Mississauga, ON
Full-time - Permanent
Save for Later
Competition Number: 409037
Company Website:

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

Position Overview

We are currently seeking dedicated and highly motivated individuals to join our team of professionals as a Workforce Management Associate / Scheduling Associate. Reporting to the Workforce Management Manager, the Workforce Management Associate / Scheduling Associate is responsible for coordinating work schedules for Field Technicians and related analysis to optimize staffing levels to meet shifting workload demands.

Key Responsibilities
  • Coordinate and implement scheduling changes
  • Understand the needs of the business and varying workload levels, and schedule accordingly
  • Coordinate Technician profiles and dispatch areas
  • Liaise with Technicians and Operations Managers regarding work schedules
  • Collect data from various sources, completing analysis and publishing reports for Management
Critical Qualifications
  • Minimum Grade 12 completion, or equivalency
  • Proficient with Microsoft Excel and Microsoft Word
  • Excellent written and oral communication skills
  • Strong organizational skills
  • Strong attention to detail and accuracy
  • Ability to adapt to changing priorities in a fast paced environment
  • Flexibility to work rotating shifts, including weekends and evenings with ability to work on-call and report to work with minimal notice
Preferred Qualifications
  • Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment
  • Minimum one (1) year of work experience in a customer service environment is an asset
  • Able to work with minimal supervision
  • Team player
Working Conditions
  • Office environment
  • Must be available to work in the HWY 401 and Mississauga Road area
  • Shift times may vary to cover core hours of operation between 7:00am and 9:00pm; 7 days a week
  • Must be flexible to work evenings, weekends and holidays as required
Additional Information

Job Location: Argentia (Mississauga, ON)

Status: Regular Part-Time, Unionized

Work Group: DD-1 / Payroll Associate

Job Location: Argentia (Mississauga, ON)

Status: Regular Part-Time, Unionized

Work Group: DD-1

Adequate knowledge of French is required for positions in Quebec.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at [email protected] to make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at [email protected]

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. The requirement for employees to be fully vaccinated applies whether they are working mobile, working remotely or working on-site. Subject to any duty to accommodate in accordance with the Ontario Human Rights Code. Limited exceptions for grounds protected by applicable human rights legislation (including medical reasons) may be possible, exemption requests are evaluated on a case-by-case basis in accordance with applicable law.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers

Save for Later

About Bell

Canada’s largest communications provider, Bell is at the forefront in delivering world-leading broadband networks, the next-generation services consumers and businesses rely on, and the media content that Canadians want the most.

Joining the Bell team puts you at the centre as we connect Canadians with each other and the world. Recognized as one of Canada’s Top Employers for Young People and a Best Diversity Employer, Bell offers a wide range of career opportunities: network engineering, research & development, customer service, IT, media production, marketing, finance and many more.

Our more than 50,000 team members in every province and territory of the country work in an environment that promotes collaboration, creativity and professional growth, while the positive impact of Bell Let’s Talk is reflected in our award-winning mental wellness workplace programs.

If you’re looking to bring game-changing ideas to life, we encourage you to consider joining the Bell team.

Visit Employer Showcase