Customer Solutions Engineer
in Halifax, NS

Halifax, NS
Full-time - Permanent
Save for Later
Competition Number: 6598
Company Website:

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Eastlink is currently seeking a Customer Solutions Engineer (CSE) in Halifax to join our Engineering team. The CSE role is responsible to develop and implement technology design for customer specific voice, data and dedicated Internet solutions for our business customers. Applying Engineering training and background, the CSE handles design analysis, estimates cost, and initiates approval processes to ensure projects are profitable and in the best interest of the company and the customer. As the overall project management lead, the CSE is dedicated to providing a smooth and efficient network building process. Collaborating together with many internal stakeholders and external partners/suppliers, the CSE works to leverage the best capabilities for high quality customer specific services in a timely and cost-effective manner as well as working with Senior Network Engineering to learn the network configurations of Telephone, Video, IP and Transport Networks. Together with the Network Engineering team, the CSE also ensures all technical specifications of our national network engineering requirements are being met.

The ideal candidate will be a qualified new or recent graduate engineer who is an effective communicator, customer focused, has exceptional analytical skills and is able to manage multiple projects in a fast paced, deadline driven environment. Knowledge in budget management and economic evaluation, has a sharp concept for business solution design and delivery, and a flexible team-player with superior organizational skills all describe what it takes to be successful in this role.

What you will bring:

  • Bachelor's degree in Engineering is required, with preference given to Electrical or Industrial disciplines.
  • Understanding of network design, beneficial to achieving business customer solutions.
  • Knowledge or experience from telecommunication is preferred, with emphasis on telephone, data networks and IP.
  • Highly driven, good time-management.
  • Demonstrated interpersonal skills, comfortable working in team environment with internal and external stakeholders.
  • Strong computer skills, fluent in MS Office (especially Excel).
  • Must possess a valid driver’s license, as some travel may be required.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!

Save for Later

About Eastlink

Our Story
In the early 1970s, Eastlink entered the cable television business in Amherst, Nova Scotia with a handful of employees and a single cable license. Since then, this Platinum Status Canadian Best Managed company has grown to more than 1,700 employees delivering world-class communications, entertainment, television and advertising services to hundreds of thousands of residential, business and public sector customers in Atlantic Canada, Ontario, Quebec, Alberta, Manitoba, British Columbia and Bermuda.
Eastlink has been heralded as a pioneer in the Canadian telecommunications landscape and carries the distinction of being the first cable company in Canada to enter the telephone market, and the first in North America to combine cable, Internet and telephone service in a communications and entertainment bundle.

Visit Employer Showcase