Senior Manager, Operations
in Dartmouth, NS

Dartmouth, NS
Temps plein - permanent
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Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health. 

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians every day. We achieve this through more than 1,400 employees, including highly-trained paramedics, nurses, medical communication officers, and support staff.

As an employee of EMC, you are accountable to your coworkers and patients by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.


Reporting to the Executive Director of Provincial Operations, the Senior Manager Operations acts in conjunction with the EMC Senior Leadership to lead Ambulance Operations in the Province. In this position, you communicate company philosophy, policy and solicit feedback and suggestions from all levels so that there is shared realization of the organizations goals.

As you lead the Ambulance Operations in your portfolio, you will have a solid understanding of the healthcare industry and various business functions such as EMS operations, fleet, facility management, human resources, finance, information technology, inventory control, and system status planning; and you demonstrate superior conflict resolution skills with a significant balance of assertiveness and sensitivity.

In a capacity covering a broad range of duties, your mission will be to keep the overall operational status of EMC in Nova Scotia fully functional while meeting or exceeding staff/customer/patient expectations.


Education & Experience

  • You have demonstrated excellent skills in leadership, planning, organizing, directing, empowering, and motivating staff.
  • You have a minimum ten (10) years' experience working in the Healthcare industry; and 7+ years' experience in a progressively responsible leadership or senior level Operating position.
  • You have solid leadership experience and formal business training that includes effective written, oral, and presentation skills and an overall aptitude for negotiation and dispute resolution.
  • You are collaborative and lead team members by example and practice.
  • You possess excellent time management skills and the ability to exercise a significant degree of discretion and independent judgment, as the position has the autonomy to make decisions based on organizational goals and philosophies.
  • Experience as a Paramedic in the EMS environment considered an asset.


Regular business hours required, but some irregular hours can be expected. Travel within the Regions is required.

Work With Us

What we offer:

  • Salary: Commensurate with qualifications and experience
  • Opportunities for growing within
  • Paid vacation and holidays
  • Competitive employee benefits program
  • Matching pension contribution program
  • Complimentary parking

EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

If you are interested in this position and would like to be a part of a high-performing organization, please submit your cover letter and resume. Posting will stay open until position is filled.

We thank all applicants for applying, however only those selected for an interview will be contacted.

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About Emergency Medical Care Inc. (EMC)

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.

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