Officer, Psychosocial Support
in British Columbia, BC

British Columbia, BC
Full-time - Permanent
Save for Later
Competition Number: 10581
Company Website:
Title: Officer, Psychosocial Support
Location: Lower Mainland, Interior, British Columbia, Canada
Employment status: Temporary full time, until November 30, 2022
Salary band: $52,626- $67,717/year
The Canadian Red Cross (CRC), an iconic brand and one of the most inspirational not-for-profit organizations on this planet, is seeking an Officer, Psychosocial Support to join our Legal - Recovery Services team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will collaborate with the Mental Health Psychosocial Social (MHPSS) Advisor to support case management in recovery operations, as well as with CRC personnel, including case management teams, to provide psychosocial support and protection to beneficiaries as part of a team within the mandate of the CRC.
In this role, you will:
  • Support, through co-case management and consultation with case management teams, the ongoing needs assessments and plans for beneficiaries with layered or complex vulnerabilities, considering special populations.
  • Support case management within safe and secure spaces to help different populations and refer individuals in need of support to appropriate service providers outlined within the referral network.
  • Assist with community outreach to facilitate emotional support and appropriate referrals.
  • Support the application of minimum standards on child protection, gender and diversity within all programs and services to beneficiaries.
  • Advocate for a client-centered approach both internally and externally in mental health and psychosocial support, which recognizes issues of equity and cultural diversity.
  • Continuously assess, monitor and evaluate needs (individual and community) and activities, and communicate observations as required to MHPSS leadership.
  • Contribute to psychosocial support (PSS) monitoring and reporting and to the implementation of key monitoring tools as part of the planning and program management process.
  • Assess, monitor and evaluate needs and activities, follow up when required and contribute to processes documenting recommendations and lessons learned.

What we are looking for:
  • Completion of an undergraduate degree in social work, nursing, or psychology with a minimum of two years of job-related work experience, or an equivalent combination of education and experience.
  • Background in case work and case management, psychosocial work, nursing, teaching, social work, youth engagement, public health is considered a strong asset.
  • Training in Psychological First Aid, protection and violence prevention, and psychosocial support in emergencies.
  • Knowledge and certification in crisis intervention, ASIST (Applied Suicide Intervention Skills Training), or similar preferred.
  • Ability to read, write and deliver services as appropriate to the operation in English or French. Additional languages are considered an asset.
  • Strong customer service and conflict resolution skills mandatory, and superior interpersonal relations, communication, problem-solving, and time management skills.

Working conditions:
  • If driving for CRC business, a valid driver's license and satisfactory drivers' abstract are required.
  • Most of the work is performed in a mostly clean and comfortable environment. Mobile (remote, home or office) work arrangements will consider the tools, resources and environment required to be effective and productive.
  • Ability to work non-traditional hours is required, including weekends and evenings.
  • Regular travel, including overnight travel in Canada may be required.
  • If working in a response site, health and safety considerations will be outlined prior to the assignment.
  • Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
  • Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
Salary Band:
$52,626 - $67,717
Save for Later