Director - Emergency Response International
in Ottawa, ON

Ottawa, ON
Full-time - Permanent
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Competition Number: 10739
Company Website:
Title: Director - Emergency Response International
Location: Remote, Across Canada
Employment status: Permanent Full Time
Salary band: $ 90,000 - $114,000 / year
The Canadian Red Cross (CRC), an iconic brand and one of the most inspirationalnot-for-profitorganizationson this planet, is seekinga Director - Emergency Response International to join our International Response team.
You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization.
At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service,unity,and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous Peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.
We are looking for a Director - Emergency Response International,you will workwith Senior Director, Emergency Response International, the Director, Emergency Response International, provides leadership and operational support to the Canadian Red Cross (CRC) international response operations and programs with a focus on support to complex and large scale operations, contribution to the international surge response system strengthening and enhancing a diverse operations management capacity ready and available at the time of need. Bringing operational perspectives and needs forward, the Director will provide insights into the ongoing development of response systems, tools and standards Domestic contribution as part of the job.
As a member of the EMCI team, the Director will further the success of the CRC's matrix model, advance operational objectives, and improve organizational agility. The Director Emergency Response International will contribute to the EMCI mandate to: "provide strategic vision, leadership, and execution of Emergency Response Operations in Canada and Internationally. Monitor trends, anticipate responses, and ensure optimal selection, mobilization and management of CRC response options, collaborative integration of CRC services and support functions, quality program delivery, and support to authorities, Red Cross Movement, community partners and beneficiaries". The Director will support complex operations both in Canada and Internationally and ensure CRC response efforts are fit for purpose, timely and meeting the needs of those affected by disasters. The Director will ensure the wider surge system is optimal to ensure support can channeled effectively and efficiently and CRC response tools can be mobilized appropriately. The Director will work in close collaboration with Emergency Planning and Readiness Team, International Cooperation and Programs and support services.
In this role, you will:
Leadership in complex response operations
  • As assigned, direct, and oversee large scale response operations, under the direction of the Senior Director, Emergency Response International and in close collaboration with the Head of Region, International Cooperation and Program. Function as an event lead for Canada operations as required and appropriate.
  • Design the event strategy, workforce plan and budget preparation for events ensuring the event strategy leverages CRC expertise and service lines.
  • Coordinate proactively with Movement contacts, notification systems and internal stakeholders to define Canadian Red Cross capacity to respond for the specific emergency.
  • Coordinate the mobilization and deployment of appropriate resources in partnership with the functions responsible for each service line.
  • Liaise and support Canadian Red Cross personnel in the field for the response.

Portfolio Management (Surge Capacity Strengthening, Operational Coordination and Strategic Partnerships and Initiatives)
  • Responsible for the overall oversight and effective management of movement strengthening file, the Rapid Response Manager initiative, Personnel deployment Service line and Deployment of Humanitarian Experts plus any further GAC projects as applicable.
  • Identify risks and mitigations to ensure the effective management of the various components of the team.

Service Line: Personnel for Response
  • Maintain holistic overview of service line for Emergency Response Personnel.
  • Ensure the service line for Emergency Response Personnel remains relevant and the system to enable the mobilisation of personnel is fit for purpose.
  • In partnership with Emergency Readiness and Planning teams share the lessons learned, identify personnel needs and gaps including but not limited to profiles, languages, predictability, identify and action creative sources of personnel and develop strategies to attain the required profiles for future operations.

Representation at strategic forums internally and externally
  • Maintain representation role with Red Cross Movement (RCM) and non-RCM partners in line with CRC vision.
  • Manage movement relations with a focus on advancing strategic surge system strengthening files. Continue to strategically position CRC as a thought leader and active citizen within the Movement.

People Management
  • Provide active leadership, direction, expertise, and innovation in human resource planning and the management of subordinate employees and volunteers.
  • Ensure personnel deliver on identified objectives by coordinating team roles, setting goals, completing performance assessments, providing coaching, and ensuring all resources and processes support effectiveness and accountability.
  • Identify growth opportunities, provide ongoing skill development, and support continuous improvement to develop future leaders within the department or project team.

What we are looking for:
  • Master's Degree in Disaster Management, International Development/Program Management or a related field and a minimum of ten (10) years of related work experience, including two (2) years field experience at a leadership level or an equivalent combination of education and experience.
  • Strong written and verbal communication skills in English and French preferred.
  • Demonstrated leadership level experience in successfully leading & coordinating humanitarian emergency response or recovery operations in a variety of contexts, within Canada, or the RC/RC Movement.
  • Demonstrated experience in leading and supporting multi-disciplinary and geographically remote teams in fluid and challenging situations.
  • Demonstrated field experience with the IFRC and/or the ICRC is highly desirable
  • Strong understanding of disaster preparation and mitigation, response, and other humanitarian issues.
  • Strong understanding of current Emergency Management systems, practices, and protocols.
  • Knowledge or experience in the not-for-profit sector at a management level is desired.
  • Effective and strong demonstrated people management skills required with experience in managing, coaching, and supervising a team in standard operational times and in times of complex responses.

Working conditions:
  • The majority of the work is performed in an environment which is mostly clean and comfortable.
  • Ability to work non-traditional hours on short notice
  • Ability to work in stressful and often ambiguous conditions
  • This position may require domestic or overseas travel to attend conferences, workshops and meetings as required.
  • If required, and eligible, periodic travel to country operations will be required. While the majority of the work is performed in an environment which is mostly clean and comfortable, field missions can involve working in environments that are unstable and with unpredictable access to basic services in emergency contexts.
  • Must be able to be Medical Cleared for travel in accordance with established CRC Medical criteria in positions where travel will be required
  • Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
  • A satisfactory Enhanced Police Information Check (E-PIC) is required for all positions.
  • Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
Salary Band:
90,000 - 114,000
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