Finance Ops Analyst III
in Dieppe, NB

Dieppe, NB
Full-time - Permanent
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Competition Number: 369694BR
TD Description
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Department Overview
PRIMARY PURPOSE OF THE JOB Provides a broad range of analytical / advanced finance processing / reporting support and general accounting expertise. Roles may also provide related finance operational / initiative support as assigned.
  • Provide financial analysis and/or advanced general finance / accounting or related operational support as assigned
  • Understand business partner / department objectives and contribute to the achievement of performance / financial objectives by recommending appropriate action to management based on analysis and review of results within scope of own area
  • Analyze financial performance against benchmarks and reconcile variances and/or research and explain findings / issues to department or business management
  • Coordinate and/or execute on internal and external finance / research projects, audits and/or reporting processes as directed
  • Support the collection of meaningful data and/or research, coordinating efforts with various finance areas
  • Provide accurate and thorough data analysis for own area, interpret findings and make recommendations, and identify and refer complex issues / situations beyond own level of expertise
  • Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
  • Act as conduit / coordinator / facilitator bringing in appropriate partners / expertise on key operational issues / initiatives
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
  • Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
  • Develop and execute on reporting functions and/or produce consolidated or aggregated reporting as appropriate
  • Manage relationships with customers and other areas of TD Finance
  • Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives
  • Lead a team of Operations Officers and/or Analysts which could be across multiple regions
  • Monitor service delivery against standards, implement action to ensure service deliverables are achieved consistently
  • Represent the team as the first point of escalation for customers / internal customers / business partners
  • Apply knowledge of TD Finance systems, processes and regulations in resolving escalated customer issues ensure communication with key stakeholders elsewhere in TD Finance
  • Develop and maintain working relationships with internal partners for the purposes of delivering optimal customer service
  • Ensure all required processing / activities are complete and accurate to meet targets for own area
  • Coach to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

  • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
  • Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

  •  Job Description
  • Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
  • Identify, recommend and effectively execute standard practices applicable to the discipline
  • Adhere to internal policies/procedures and applicable regulatory guidelines
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
  • Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
  • May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis of and performance and productions issues where applicable
  • Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
  • Resolve escalated matters and refer complex issues / situations beyond own level of expertise
  • Ensure adherence to operating standards and processes perform quality checks and validation of team members' work
  • Review and/or update procedures ensuring all functions and systems are well documented
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Apply knowledge of TD Finance systems, products and services, and external requirements, in achieving efficiency and productivity objectives for the group
  • Ensure that Officers and Analysts understand how their work relates to or supports the activities of others outside of their function/unit
  • Recommend, implement and monitor the achievement of process enhancements Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
  • Job Requirements
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
  • Experienced level of the role with general business and operational knowledge or related skills required
  • Ability to execute on ad-hoc non-routine requests
  • Identifies and investigates non-standard operational / reporting / process issues
  • Provides recommendations or escalates issues to appropriate area
  • Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
  • Requires working professional level knowledge of the functional area and/or business areas supported
  • Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus
  • May operate as a working lead on initiatives as assigned
  • May represents the group as a project lead on projects / initiatives and/or at meetings across the organization.
  • Provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
  • Generally reports to Manager or above High School diploma
  • Undergraduate degree/ college diploma preferred 4+ years relevant experience Ability to exercise sound judgment in making decisions
  • Ability to analyze complex information and develop plans to address identified issues
  • Ability to establish goals and objectives that support the strategic plan [People Manager roles L10 & L11]
  • Demonstrated skills in conflict resolution, strong intuitive judgment and negotiation/influencing skills, flexibility and adaptability to changing priorities in a fast-paced environment, along with a strong consultative approach
  • Skill in collecting, organizing and analyzing complex or technical data
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative situations, conclusions or approaches to problems
  • Skill in active learning by understanding the implications of new information for both current and future problem solving and decision making
  • Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Skill in decision making by considering relative costs and benefits of potential actions and choosing the most appropriate option
  • Ability to determine which issues to escalate versus to resolve independently, and provide suggestions for possible resolution
  • Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
  • Ability to evaluate documents for accuracy and legal conformance
  • Ability to anticipate and diffuse problems before they occur
  • Ability to conduct short-range and long-range business planning
  • Ability to develop objectives, evaluate effectiveness and assess needs
  • Ability to recognize, analyze and solve a variety of problems
  • Ability to identify problems, evaluate alternatives and implement effective solutions
  • Ability to implement new systems and procedures and to evaluate their effectiveness
  • Ability to problem solve a variety of situations
  • Ability to contribute to strategic direction of the function and provide advice to senior leadership
  • Ability to think strategically and possess strong business acumen
  • Responsible for management of the overall team providing both leadership and guidance
  • Set targets and objectives for the team, and deliver results

  •  Additional Information
  • Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
  • Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
  • Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
  • Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
  • Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
  • Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
  • Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
  • Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

  • Top level team lead role involved in manage complex and/or highly specialized accounting and/or operational processes / transactions / activities characterized by multiple step transactions on various systems or works to support multiple business segments across numerous jurisdictions, dealing with higher volumes and/or issues resolving escalated or complex issues
  • Advanced knowledge of the business and operational functions supported
  • Work focus time horizon is generally medium term with minimal focus on strategic planning
  • Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported strong knowledge in identifying, tracking and resolving gaps
  • Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers
  • Involves regular contact with cross-functional teams across TDBG or external contacts or customers
  • Undergraduate degree/ college diploma preferred 5+ years relevant experience 
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
  • Skill in mediation and dispute resolution
  • Skill in monitoring/assessing the performance of self and other individuals to make improvements or take corrective action
  • Skill in mentoring/coaching others [where applicable add performance management]
  • Skill in motivating, developing and directing people as they work
  • Skill in identifying the developmental needs of others and coaching, mentoring or helping others to improve their knowledge or skills
  • Ability to create and foster a cohesive team, and promote a positive work environment for all employees
  • Ability to effectively plan and delegate work to others
  • Ability to plan, assign and/or supervise work to others

  •  Inclusiveness
    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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    About TD Bank

    The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.

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