Service Designer
in Halifax, NS or Remote

Halifax, NS
Remote
Contract
Experienced
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Competition Number: 743999805141064

The Service Designer is responsible to design the end-to-end journey of the various services. This includes planning and leading human-centred design activities in a multichannel environment (online, in person, mail, phone, etc.) with a focus on all components of a service such as the business processes and the supportive technology elements behind the processes. The service outcomes help users accomplish their requirements and enable the registry to properly deliver its services in a way that is easy to use.

Responsibilities include, but are not limited to:

  • Build a shared understanding of the journey and landscape, documenting and prioritizing opportunities and pain points to explore, and sharing the results through documentation, wireframes, and demos.
  • Leverage the appropriate human-centred design practices to bring together research and design, using methods to visually communicate the findings, bring clarity, and present in an engaging way that leads to action.
  • Complete the logistical planning, recruitment, material development, and execution of the chosen human-centred design activities.
  • Prepare appropriate materials to support product decision making, sprint demos, and show and tell sessions.
  • Facilitate human-centred design activities and collaborative sessions to refine and/or understand the problems that the solution needs to solve.
  • Design, plan, and lead collaborative sessions to visually represent the current state and to-be states of the service (including people, processes, and data) from the perspective of the user, the service delivery team, and the organization.
  • Work with policy, process, legislation, business subject matter experts and the User Researcher to confirm design opportunities and potential limitations.
  • Collaborate with the User Researcher to conduct usability tests with users to get feedback that can be used to further improve the service design.
  • Work with the User Researchers to analyze user feedback and share insights with the team.
  • Explore solutions, formulate innovative ideas, and facilitate the?prioritization of the best concepts (or blends of concepts) for Minimum Viable Products (MVPs). Ensure MVPs are defined to meet service outcomes, user needs.
  • Work closely with Developers and the User Researcher to build, test, and rapidly iterate prototypes, guided by user research and a human-centred service design approach that meet industry best practices including accessibility standards.
  • Work closely with Developers and the User Researchers to build and test front-end services to be used in production.
  • Design interactions, products, and content across both the digital and offline channels provided by different parts of government.
  • Design services that will support the transition of existing services based on current legislation to services that support the new Traffic Safety Act.
  • Provide input and advice into accessibility and inclusion planning for building and testing the suite of services.
  • Contribute and support the collaborative creation of an iterative roadmap to inform continuous delivery over the multi-year project.

Qualifications

  • A minimum of five (5) years’ experience as a Service Designer for digital products and services, and/or experience in a related discipline, such as User Experience (UX) Design.
  • Digital-based practices: Experience and understanding of a range of user-centred / human-centred service design and delivery practices in a large-scale initiative.

  • Digital-based practices: Extensive experience using modern delivery practices, such as agile and/or lean approaches.
  • Service Design Skills: Experience and understanding of how to design inclusive, equitable, accessible, and sustainable services using the appropriate design activities and methods to assure best practice.
  • Service Design Skills: Experience engaging stakeholders and team members in human-centred design activities with the ability to facilitate collaborative decision-making based on available information and research evidence.
  • Service Design Skills: Ability to visualize, articulate, and frame complex problems and concepts, and can guide the team though analysis to synthesis and/or design intent.
  • Service Design Skills: Ability to understand limitations and constraints related to technology, policy, regulation, legal, and other factors and have knack for knowing and challenging those constraints that can be changed.
  • Service Design Skills: Experience developing clickable wireframes that can be used for prototyping and user research.
  • Service Design Skills: Experience designing user interfaces using HTML and CSS that meet accessibility standards.
  • Leadership: Experience in coaching and mentoring program team members to better understand user needs.
  • Leadership: Proven ability to communicate effectively with multiple stakeholders and partners at all levels across technical and non-technical teams.

Work With Us

Why Mariner Partners?

We believe in making a positive impact in the communities where we live and work – our team is located in major cities all across Canada, throughout the US and internationally. We are proud to be headquartered here, and are passionate about growing a strong technology sector here in Atlantic Canada and beyond. We offer competitive compensation; benefits packages and training and development.

We are proud to have been recognized by Progress magazine as one of Atlantic Canada’s TOP 101 companies, ranking #46 on 2015’s list, up from #62 in 2014. 

We recognize that empowered employees are more innovative, more efficient, deliver better customer service and can flat out-perform conventional organizations. We are looking for passionate IT professionals who are love solving problems for customers and who want to grow their careers.

Join our growing team!

Company Website: http://www.marinerpartners.com
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About Mariner

Mariner is an entrepreneurial, growing organization. We are focused on building world-class technology products and providing advisory and IT services that help our clients innovate and improve productivity. With a team of over 200 people positioned around the world, we work hard to empower our employees to succeed.

If you are driven by creating practical, impactful outcomes for your customers and want to join a forward-thinking organization focused on innovating and making a difference, we want to talk to you.

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