Responder, Safety and Wellbeing (Support for Living Facilities)
in Quebec City, QC

Quebec City, QC
Full-time - Permanent
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Competition Number: 9530
Title: Responder, Safety and Wellbeing (Support for Living Facilities)
Location: Province of Quebec, Canada
Contract type: Temporary full time
Hourly rate: $24.00 /hour
An iconic brand and one of the most inspirational not-for-profit organization on this planet - The Canadian Red Cross (CRC), is seeking Responder, Safety and Wellbeing (Support for Living Facilities) to joing our national team.
You want to be part of the world's largest humanitarian network? You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization that makes a huge difference in the lives of Canadians here at home and abroad. What are you waiting for?
At the Canadian Red Cross, we help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential. All qualified persons, particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans, and others who share our values and contribute to fostering an inclusive and diverse workplace are encouraged to apply.
As an Emergency Management team member, the incumbent will work within the operational mandate of the Canadian Red Cross (CRC). They will collaborate with other responders to provide SWB services and activities in a safe and supportive environment and adapt to changing operational needs and priorities.
As a Responder, Safety and Wellbeing, you will:
Responsibility 1 - Organize activities to protect and improve the wellbeing of beneficiaries
  • Support the implementation of SWB activities, with a focus on various populations with special needs, in accordance with the Service Plan and Safe and Supportive Environments Guidelines.
  • Support operations when beneficiary protection issues are identified.
  • Assist in setting up, running, and closing SWB services or activities at reception and information centres, emergency shelters, recovery offices, or commercial accommodations.
  • Help other responders (through consultation and co-case management) manage complex cases.
  • Provide moral support to beneficiaries and ensure that they are given appropriate referrals.
  • Support the implementation of outreach activities (e.g. information sessions, community awareness sessions, and support groups) as required.
  • Ensure that the information the team needs to properly refer beneficiaries is available, accurate, and up to date.
  • Inform the SWB supervisor of any emerging wellbeing or protection needs observed within the beneficiary population.
  • On an ad-hoc basis, participate in and contribute to internal briefings and debriefings as requested, in person or remotely.
  • Complete the necessary documentation and follow CRC's record-keeping procedures and standards.

Responsibility 2 - Advocate for beneficiaries
  • Advocate for the mental health, emotional wellbeing, and safety of beneficiaries to the SWB supervisor.
  • Help the SWB supervisor ensure that relevant accountability processes are in place for beneficiaries and manage complaints and files that require SWB action.
  • Using the available databases, conduct appropriate follow-ups with beneficiaries.
  • Help build a safe and supportive environment.

What we are looking for:
  • A degree in health, social services, or another relevant discipline; one to three years of experience in customer service, community engagement, social services, or another relevant discipline; a combination of education and experience may also be considered.
  • Completion of psychological first aid training, or a commitment to attend training once hired.
  • Experience in psychosocial work, nursing, teaching, social work, youth engagement, or public health (a major asset).
  • Completion of protection or violence prevention training (a major asset).
  • Experience being deployed in a large-scale operation (a major asset).
  • Experience living or working in a culture other than your own (an asset).
  • Experience in emergency management and knowledge of the CRC's role in the emergency and recovery phases (an asset).
  • Experience working with children (0-15 years) or youth (15-25 years) (an asset).
  • Language: Be able to deliver services as required for the operation; fluency in a second language is a major asset.
  • Customer service: Comfort beneficiaries, be patient with people who are upset or distressed, listen actively to beneficiaries to understand their needs and find solutions, and communicate clearly to help them understand what services are available and how to access them.
  • Communication: Identify verbal and non-verbal cues, listen actively, give clear explanations, and ensure that beneficiaries fully understand information.
  • Flexibility: Adapt to a constantly changing environment.
  • Teamwork: Share information, make relevant contributions, be respectful and accessible, and build strong relationships.
  • Reliability: Act quickly, show initiative, and carry out your responsibilities effectively and independently or with minimal supervision.
  • Remaining calm in a crisis: Avoid letting your emotions get in the way or taking things personally, stay positive, and react constructively.
  • Public speaking: Communicate information effectively to an audience as a presenter or facilitator.
  • Cultural awareness: Work effectively and respectfully in various cultural contexts and in accordance with the cultural beliefs, customs, and needs of beneficiaries and their communities.

Working conditions:
The work will be performed in a constantly changing environment that requires strict risk and infection control practices. Personal protective equipment must be worn.
This is a field position in Canada with unique circumstances. Working in an operations environment is very demanding, both physically and psychologically. You may be required to work in difficult conditions, which include:
  • access and transportation issues due to the pandemic;
  • proximity to areas and individuals affected by COVID-19;
  • long hours in a demanding environment with limited resources;
  • schedule confirmations on short notice and at various locations;
  • a high-risk, fluid, and constantly evolving environment in demanding and often ambiguous conditions.
  • Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

The Canadian Red Cross is an organization guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
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