Senior Solution Strategist

Service New Brunswick
Senior Solution Strategist
Comp #R85-2020/21-461
Open Competition-Multiple Positions
Pay Band 7
Flexible Work Location Within New Brunswick

Service New Brunswick is seeking multiple Senior Solution Strategists to join the Technology Services Division. The SNB Technology Services Division provides technology services to all Government of New Brunswick departments and Regional Health Authorities. With over 700 employees, we form one of the largest IT employers in the province with office locations in most cities and regions.

What are we looking for in a Senior Solution Strategist?

Check out the following video for an overview of this exciting role! : Senior Solution Strategist Video!

You are perceptive, collaborative and agile with sharp strategic instincts. You have a strong working knowledge of a variety of digital and enterprise platform tools. You have strong written and presentation skills, business acumen, an inherent curiosity and desire to figure out how IT solutions can shape the ultimate customer experience. You know that applying new technology to old ways of doing things won't magically change the way GNB delivers services to our citizens. What makes you competitive is your technical expertise, and your desire to be both hands-on and strategic.

Do you love working in a fast-paced environment with multiple clients? Are you looking for an opportunity to be a strategic partner and develop unique solutions that help deliver services to the citizens of our province? Yes? Good. This could be a great opportunity for you. And us!

Want a sneak peek into the real day-to-day? Here are some examples of client challenges you may face:

  • A client expresses a strategic goal to be more customer centric and to vastly change the experience of the public with obtaining the department's service offerings. How can technology better support the client journey from the initial contact to the provision of services?
  • A client is at an elevated risk due to technical debt: antiquated, disparate, legacy systems. Upgrades are difficult, integrations are nearly impossible, resources are hard to find. The client also has many lines of business performing similar functions but all with their own flavor and twist. How can technology unite all the business teams and associated systems around the customer?
  • Some clients are utilizing multiple systems with overlapping functionality that touch the same customers and collect the same data. These organizational silos negatively impact the quality of their customers' experiences. How can these clients adopt a shared platform and processes across their departmental functions to drive efficiencies and produce a better customer journey?
  • A client procured a new enterprise resource platform to transform how it manages its operational business units and finances. How can the client further advance and modernize its own business processes and also enable other client departments to onboard using the solution?

Do these statements describe you?

  • I like being on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey
  • I have a passion for technology and the curiosity and willingness to learn new skills, work with new tools and discover new and innovative approaches to solving complex technical challenges
  • Team of one or one of many, I am a team player
  • If something has my name on it, you can be sure it will be done, and done right
  • Able to remain calm and solve problems effectively in high stress situations
  • I have a strategic mindset and an experiential eye

What will you be doing?

  • Define new digital business IT solutions for the GNB client transformation to reshape the business and meet client's business requirements and goals.
  • Drive the IT transformational program of change and lead specific initiatives or projects within the program of change.
  • Conduct discovery sessions with clients to understand their current IT landscape and challenges, and future objectives and goals.
  • Ensure execution of technology strategy and/or digital transformation by identifying and resolving technical blockers that arise during strategy planning and implementation and driving technology adoption.
  • Create mid- to long-term technical and business roadmaps for clients outlining the IT transformation journey and core wins.
  • Work with the team to design and architect complex technical solution architectures involving on-premises technology and Cloud Solutions (SaaS - Software as a Service, PaaS - Platform as a Service, IaaS - Infrastructure as a Service), or Hybrid Solutions.
  • Collaborate with other public jurisdictions and private sector organizations to share solution delivery and operations strategies, along with lessons learned.
  • Estimating effort and timelines for the implementation of proposed solutions

Why join SNB?

You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest IT business challenges. Our core goals are to identify relevant and transformative digital IT solutions to support our clients deliver business value to their customers. We offer a comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension.

ESSENTIAL QUALIFICATIONS:

The successful candidate must possess:

A university degree in Computer Science or in another related discipline and a minimum of eight (8) years of related experience with exposure to multiple, diverse technologies, and processing environments OR a two (2) year College Diploma in a related discipline with a minimum of ten (10) years related experience with exposure to multiple, diverse technologies, and processing environments.

Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

  • Experience with SaaS, PaaS, IaaS solutions or technologies
  • Experience with Oracle's Fusion Cloud products
  • Experience with Salesforce platform
  • Professional certifications or experience (SAFe, PSM, ISP, COBIT, TOGAF, ITIL, Lean, Six Sigma, PMBOK, BABOK, BIZBOK etc.)
  • Experience with architecture modeling tools
  • Experience in developing application, information and/or technology architectures
  • Experience participating in vendor assessments, requirements gathering, project life cycle and process improvement engagements
  • Cloud implementation expertise or certifications (such as Oracle Cloud, Amazon Web Services AWS, MS Azure, Google Cloud, DevOps Engineer)
  • Experience in the healthcare sector

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

  • On occasion, some travel throughout the province may be required.
  • Some weekday evenings and/or weekend work hours may be required.
  • Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

  • Client Service Orientation
  • Results Orientation
  • Relationship / Network Building
  • Strategic Thinking
  • Creative Thinking/Innovation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

  • Planning and Organizing Skills
  • Specialized Subject Matter Expertise and Knowledge
  • Written Communication
  • Consulting Skills
  • Presentation Skills

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $80, 288- $97,136 annually - Pay Band 7 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx?lang=E&t=Y, by using the "Apply Online" button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete and indicate competition number R85-2020/21-461.

For more information: https://vimeo.com/633725984

In the unlikely event that you experience technical difficulties or are unable to complete your application online, you can submit your application documents to hr-rh@snb.ca or by mail at the below address.

Service New Brunswick
Human Resources
850 Lincoln Rd
PO Box 1998

Fredericton, NB E3B 4Z7
Telephone: (506) 457-3580

We thank all those who apply however only those selected for further consideration will be contacted.

PLEASE NOTE As of Sept 7, 2021:

Any candidate not currently employed in the New Brunswick Public Service will need to provide proof of full vaccination against COVID-19 (or a valid medical certificate exempting them from the vaccine) in order to receive a job offer.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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