Casual Customer Service Representatives

Service New Brunswick
Casual Customer Service Representatives
Administrative Services Level 3
Open Competition

Service New Brunswick is seeking individuals to join the Moncton Service Centre as Casual Customer Service Representatives.

As a member of the Service Centre, you will be responsible to provide overthe-counter government services to the public in accordance to related acts, policies, and procedures. Responsibilities will include but are not limited to:

  • Assessing the needs of clients
  • Examining and verifying provided information and attest or witness its validity
  • Accessing and processing computerized forms
  • Updating databases
  • Processing payments, cash handling and balancing
  • Performing other related tasks as required

ESSENTIAL QUALIFICATIONS: High school or GED supplemented by a one-year related post-secondary diploma plus a minimum of three (3) years of related work experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate:

  • Processing complex computerized transactions

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

  • Candidates will be required to undergo Criminal History Clearance prior to appointment.

SPECIAL/OPERATIONAL REQUIREMENTS: You must be eligible for appointment as

Commissioner of Oaths. Some weekday evening and Saturday morning work hours will also be required. Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver's license and have their own means of transportation.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

  • Analytical Thinking
  • Client Service Orientation
  • Commitment to Learning
  • Effective Interactive Communication
  • Results Orientation
  • Self-Confidence
  • Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

  • Ability to Use Office Technology, Software, and Applications
  • Records and Information Management

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Hourly Rate: $20.30 - $24.62 - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation.

We strongly encourage you to submit your application via the online portal, by using the "Apply Online" button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by November 28, 2021 and indicate competition number R85-2021/22-965.

In the unlikely event that you experience technical difficulties or are unable to complete your application online, you can submit your application documents to or by mail at the below address.

This competition may be used to fill future vacancies at the same level.

Service New Brunswick
Human Resources
850 Lincoln Rd
PO Box 1998
Fredericton, NB E3B 4Z7
Telephone: (506) 457-3580

We thank all those who apply however only those selected for further consideration will be contacted.

PLEASE NOTE: As of Sept 7, 2021 - Any candidate not currently employed in the New Brunswick Public Service will need to provide proof of full vaccination against COVID-19 (or a valid medical certificate exempting them from the vaccine) within 45 days of hire, as a condition of employment.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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