Life and Disability Claims Team Manager

You love helping and leading a team and you have the desire for exceptional customer service? You would be a great fit as the Life and Disability Claims Team Manager at Assumption Life because we believe in developing teams that provide personalized service and support to our clients. Great effort is invested in delivering creative solutions as we help our clients in their recovery and return to work from an injury or illness. You have team lead experience in disability claims and you want to have a positive impact on the lives of employees, we want you to join our team!

We are looking for a strong communicator who can share his or her creative solutions while transferring their knowledge of complex problem solving to the team to promote its growth. Furthermore, this role is responsible for the management of the Life and Disability Claims Unit within the group insurance line of business as well contributes to the achievement of the objectives and profitability of the line of business. This individual should be passionate about mentoring, have a natural service orientation and be motivated to work with others to achieve a common goal. If this is describing you, why not explore a career as a Manager at Assumption Life?


· Management of a team of ten employees in the life and disability claims department including work planning, performance evaluation and staffing as required.

· With his or her expertise, advises the team in order to find favourable solutions to disability claims cases.

· Responsible for providing support to employees regarding complex group life and disability claims.

· Will be asked to analyze the effectiveness and return on investment of the interventions.

· Propose new products, services or suppliers for proactive and effective disability case management.

· Participate in compliance follow-ups, audits, requests from reinsurers or regulatory authorities as well as the negotiation of service provider contracts.

· Development and implementation of group life and disability insurance benefit policies and procedures while consulting with other departments such as underwriting, actuarial and legal services.


· College or university degree in a field related to the position.

· A minimum of 5 years of experience in team management.

· Knowledge of the group insurance industry related to current practices in disability case management would be an asset.

· Strong analytical, judgment and decision-making skills in the evaluation of various claims and group insurance administrative applications.

· Demonstrates openness in process improvement and implementation.

· Knowledge and ability to interpret life insurance and disability contracts and laws would be an asset.

· Must be bilingual, superior communication skills in spoken and written French and English.

· High interpersonal skills and ease in interpersonal relations, diplomacy and tact in order to be able to establish positive alliances with internal and external clients.

· Computer knowledge of MS Office, and knowledge of our administrative systems, BMS and OnBase, would be an asset.

· Proficiency in writing reports and policies.

Work With Us

· The chance to be part of a dynamic and high-performing team that adheres to the following values: leadership, collaboration, trust and commitment.

· Training and development opportunities.

· A comprehensive benefits package including a competitive salary, bonus, pension and benefits.

· A dynamic location in downtown Moncton.

· One paid day of volunteer work.

· A gym located in the building.

If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please send us your resume by April 19, 2021.

Apply Now

About Assumption Life

At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation. .

Assumption Life is deeply committed to its community's development

Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to makingdifference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 116 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

An employer of choice

We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing

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