Client Implementation Specialist - Group Benefits

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada's Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.
Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.
Along with Medavie Health Services, we are part of Medavie - a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.
Job Title: Client Implementation Specialist - Group Benefits Department: Client Solutions Competition: 11821 Internal/External: Internal & External Employment Type: Full Time, Permanent Location: Etobicoke, ON and QC, NS, NB Salary: Competitive Salary Reports To: Team Lead Referral Bonus Eligible Amount: $500.00
"Improving lives through our products and services, people and expertise."
If you are looking for an opportunity in a challenging, fast-paced and team-oriented work environment with a leading local organization, the career you've been looking for may be waiting for you at Medavie Blue Cross.
Role Summary:
In this position you will be primarily responsible for the implementation of new corporate group business and will work closely with the client services team and external customers, as required, to ensure client needs are met.
As an Client Implementation Specialist - Group Benefits, your main accountabilities will include:
  • Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met;
  • Ownership and innovation of the end to end implementation process using best practices;
  • Successfully manage new business project changes, risks, issues and actions;
  • Regularly communicate project updates to ensure buy in and project success; ( i.e. status updates, meetings)
  • Act as key point of contact with our external clients including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met;
  • Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications;
  • Ensure an excellent customer experience, including timeliness, quality and project management focus

As the ideal candidate, you possess the following qualifications:
  • Education: University degree or equivalent
  • PMP in progress an asset

Work Experience:
  • Minimum three to five years experience in group health/dental and life and disability insurance.
  • Experience in project management or a similar analytical role strongly preferred.

Other Qualifications:
  • Strong understanding of the group insurance/benefits industry;
  • Superior time management and multi-tasking skills;
  • Excellent analytical and judgment skills;
  • Innovative problem solver and trouble-shooter
  • Exceptional organizational and prioritization skills
  • Effective coping skills and positive attitude
  • Demonstrated flexibility and initiative to learn and adapt in fact paced work environment
  • Ability to handle fluctuating volumes
  • Adept at working both in a team environment and independently;
  • Self motivated and goal oriented;
  • Detail oriented
  • Possess a high level of integrity and accountability.

Computer Skills:
  • Intermediate to advanced computer skills and a working knowledge of various software applications, including Microsoft Office Suite. Prior experience working with and manipulating large quantities of data in Excel. ( i..e. Master Data)

You also demonstrate the following core competencies:
  • Knowledge: Has the functional and technical knowledge and skills to fulfill the job requirements with a high level of accomplishment.
  • Analytical Thinking: Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Communication Skills: Good communication skills, both oral and written.
  • Customer Orientation: Relates well to all kinds of people inside and outside the organization; builds constructive and effective relationships and is dedicated to meeting the expectations and requirements of internal and external customers.
  • Execution and Organizational Skills: Accurately scopes out the length and difficulty of tasks and projects; sets objectives and goals and anticipates and adjusts for problems and roadblocks.
  • Team Work Skills: Able to work with a team and negotiate positive outcomes within tight deadlines.

If you are interested in working with a team of professionals in a challenging role and you possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross corporate website by clicking on the link below.
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Reliability Screening will be required.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code , Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act .
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Medavie Blue Cross is an equal opportunity employer.
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About Medavie Blue Cross

Join an exceptional organization!

Medavie Blue Cross is proud to be one of Canada's Most Admired Corporate Cultures. The insurance business is about more than just claims - it's about relationships too. As a not-for-profit health care provider, caring for our employees, our clients and our communities is core to who we are.

Why Work with Us?

Medavie Blue Cross is a leading member of the Canadian Association of Blue Cross plans that collectively provide coverage to over seven million Canadians. As a not-for-profit organization, we provide health, dental, travel, life and disability benefits to individuals and organizations, and administer various government-sponsored health programs. Our shareholders are the employees, clients and communities we serve. We channel an annual social dividend to the Medavie Health Foundation as part of our commitment to helping Canadians live their best lives, both mentally and physically.

Engaging Culture

We've been recognized as one of Canada's Top 10 Most Admired Corporate Cultures, and embrace this honour every day. We are big enough to make a difference but small enough that everyone can have a voice, influence outcomes and see the impact of their work. You'll join a team of talented individuals who have passion, experience and motivation to make a difference in the lives of customers. People stay because of the relationships they form with coworkers and customers.

Total Rewards Package

We offer competitive compensation and great benefits like a comprehensive health and dental plan that is 100% paid by us, pensions with contribution matching, RRSPs, and short and long-term disability and life insurance. We strive to provide a stable work environment dedicated to long-term, healthy employment relationships so you can excel in what you do.

Healthy Work Environment

Our work environment enables employees to be respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. We are committed to our employees' health and wellbeing, but we know improving health outcomes starts with us. That's why we believe employees who are given flexibility and are able to balance their career and lives will contribute more.

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