Jr. Customer Success Representative

About Us
Dash Hudson works with the best brands and publishers in the world to drive visual marketing performance. Our platform provides brands with a one-stop solution to create, measure, and predict photo and video performance, see trends, enhance engagement, and distribute it all across organic and paid marketing channels.


About the Role
At Dash Hudson we marry automation and smart tools with a high touch human component to deliver exceptional service. We think of our customers as part of the Dash Hudson fam-providing a best-in-class customer experience is at the root of everything we do. 

As a Junior Customer Success Representative, you'll be responsible for building strong relationships with our customers and supporting our team of Customer Success Representatives. You will be dedicated to providing an exceptional customer experience at every touchpoint through personalized support during training & onboarding, helping our customers with their visual marketing strategies, and driving product adoption to increase their lifetime with Dash Hudson.

Responsibilities

What You Will Do

  • Maintain product expertise of the Dash Hudson platform at all times. 
  • Work closely with the sales team to support, train, and engage with prospective customers. 
  • Onboard new customers.
  • Train new and existing customers on the Dash Hudson platform.
  • Support and assist customers while monitoring and managing our in-platform chat system. 
  • Troubleshoot with customers to help resolve issues or questions.
  • Collaborate with other departments to resolve issues and identify solutions.
  • Create insight decks for customers, while leveraging insights and tools within the Dash Hudson platform.
  • Work closely with Customer Success Representatives to provide support for key accounts as required.
  • Nurture existing customer relationships to provide value, gather feedback and drive adoption.
  • Track accounts to identify churn risks and expansion opportunities, a KPI that you're responsible for. 
  • Provide strategic insights and solutions for your accounts. Their success is your success.
  • Manage your account list, providing all customers with exceptional service. You will need to be hyper-organized and have excellent time management skills. 

Qualifications

  • Excellent written and verbal communication skills, with the ability to explain challenging situations in a concise and user friendly manner.
  • Customer-facing experience with a proven track record managing direct relationships with customers in person, online, and/or over the phone.
  • Completion of a post-secondary degree in business, communications, public relations or a related field.
  • SaaS/Software industry experience is an asset
  • Excellent organization and time management skills

Work With Us

About Us
Dash Hudson works with the best brands and publishers in the world to drive visual marketing performance. Our platform provides brands with a one-stop solution to create, measure, and predict photo and video performance, see trends, enhance engagement, and distribute it all across organic and paid marketing channels.

Apply Now

About Dash Hudson

The world's most important companies use Dash Hudson to create and share photos and videos that people care about. Our visual marketing platform provides a one-stop solution to predict performance, distribute, measure, and enhance engagement across all of your key marketing channels.

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