Customer Service Agent

The purpose of this position is to provide quality service to clients by providing relevant information about Assumption Life's individual insurance products. Primarily, this role within the team serves to provide telephone support, as well as handle general-to-complex tasks.

Responsibilities

Customer Service:

  • Answer questions by phone and email : this person will be responsible to answer questions on Assumption Life's active and inactive products, representing more than 50 different products and many different procedures;

Clerical work:

  • Processing of customer requests. Credit premiums, process NSFs and prepare conversion letters.
  • Participates in the review and maintenance of work processes affecting their position as well as the documentation of work procedures.

Qualifications

  • Must be fluently bilingual - French and English Excellent oral and written communications is mandatory
  • Post-Secondary Diploma in Office Technology
  • 2 years' experience in customer service, telephone service
  • Knowledge of Microsoft Office software and technologies

Work With Us

What we offer you:

  • Training and development opportunities.
  • Comprehensive rewards package including competitive salary, bonus, pension and benefits.
  • A vibrant location in downtown Moncton.
  • A paid volunteer day.
  • A gym located in the building.

If this challenge fits your career aspirations and you wish to play a key role in the challenging development of our business, submit your application online by January 24 2020.

Apply Now

About Assumption Life

At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its community's development

The Company was founded in 1903 to help people. Today, this culture of generosity and commitment is demonstrated by our actions and our values. In 2017, we proudly obtained a B Corp certification. Assumption Life is the first life insurance company in Canada and the 200th Canadian company to obtain this prestigious certification. B Corp certification is a social movement involving over 2,000 companies worldwide that share a common vision of a business community that is committed to improving economic, social and environmental well-being. Whether it is helping out at special events, raising funds for a charity or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

It's working for an employer of choice

In 2017, Assumption Life received the Aon Hewitt's Employers of Choice platinum category for small and medium-sized organizations. We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing ressources.humaines@assomption.ca

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