Life and Disability Claims Clerk

Reporting to the Life and Disability Coordinator, this bilingual (French and English) person is responsible for performing various administrative tasks; provide support to case managers, and rehab counselors. This person is also responsible for making the payments of death and disability claims while adhering to the established standards and process. The Life and Disability Claims Clerk is responsible for responding to requests received by phone or electronically and forwarding requests to the respective person.


  • Process life and disability claims
    • Communicate with clients and various professionals
  • Generate disability benefits
  • Manage documents and life insurance files
  • Offer excellent customer service levels by telephone and email


  • Must be bilingual, French and English with great written and verbal skills
  • College degree in business or office administration
  • Minimum of 2 years of customer service experience
  • Demonstrate interpersonal, diplomatic and tactful ease in establishing positive alliances with internal and external clients and service providers.
  • Must have strong mathematical abilities to be able to perform various calculations that affect the retroactivity of a payment,
  • Must demonstrate basic computer skills in Word, Excel, and Outlook in order to perform their daily work.
  • Knowledge of medical terminology / service as well as knowledge of group insurance products are assets in order to have a comprehensive understanding of disability issues.

Work With Us

If this challenge fits your career aspirations and you wish to play a key role in the challenging development of our business, submit your application online at by January 26, 2020.

Apply Now

About Assumption Life

At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its community's development

The Company was founded in 1903 to help people. Today, this culture of generosity and commitment is demonstrated by our actions and our values. In 2017, we proudly obtained a B Corp certification. Assumption Life is the first life insurance company in Canada and the 200th Canadian company to obtain this prestigious certification. B Corp certification is a social movement involving over 2,000 companies worldwide that share a common vision of a business community that is committed to improving economic, social and environmental well-being. Whether it is helping out at special events, raising funds for a charity or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.

It's working for an employer of choice

In 2017, Assumption Life received the Aon Hewitt's Employers of Choice platinum category for small and medium-sized organizations. We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing

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