Position: Customer Service Advisor

Number of Positions: 1

Shift Schedule: Can vary based on customers needs

Location: (In office position) 56 Wabana Court, Sydney, NS

• Are you interested in companies that mix cool tech with a real focus on connecting with people?
• Do you get pumped about working in a place where thinking outside the box is the norm?
• Ready to jump in and bring your own ideas to a team that's all about pushing the envelope with innovation?

If you're nodding along, then stick around to hear about an awesome chance to join 45drives as we ramp up for some serious growth!

About the Opportunity

We are seeking a Customer Service Advisor to be the first representative of our company that customers reach when they have technical concerns or inquiries. You will be responsible for educating customers, and making decisions regarding their correct next steps within our organization. Ultimately you will be responsible for monitoring our customer's success when they interact with our service team. Our customers' level of technical expertise varies – so we are always prepared to help with their questions and challenges. To succeed in the role, you need to have a passion for helping people solve problems, have excellent communication skills, and the desire to promote our additional service offerings to our customers.

About 45Drives

At our core, we create big, strong, fast storage solutions that allow our customers to properly manage their storage needs, and scale as they grow – all at a fraction of the cost of legacy enterprise storage or cloud. We are ‘new enterprise' in that we provide enterprise-level solutions but under an open-platform/open-source model. We work with some of the most innovative companies in the world and some of the most well-known YouTube influencers. Our marketing is a combination of cutting-edge video and social techniques, along with more conventional state-of-the-art account-based marketing.

Learn more about our company and what we do here: www.45drives.com

Why 45Drives?

Full disclosure, we work a little differently here. This isn't a job where you punch in and punch out. We come to work every day because we wish to earn a living in a meaningful way. We believe too many people exist without finding joy and meaning in their career. At our company, we create workplaces where our people want to come to work in the morning and feel good when they go home at the end of the day. It only exists and thrives because each of us contributes in our own way. Does this sound like something you want to be a part of?

Values/Ethical Guidelines (What we live by!)

• Our Customers are #1
• Help Others Succeed
• Build and Maintain Functional Relationships with Everyone
• Trust
• Respect
• Openness, Honesty and Transparency, Respect Common Sense

So, what does your day look like as a Customer Service Advisor?

• Inbound support ticket grading and triage
• Monitoring the inbound Support Queue
• Scheduling ongoing customer requests
• Responding promptly to customer inquiries
• Maintaining & monitoring customer KPIs
• Contacting new customers to begin service experience
  
• Providing product knowledge to customers, and using that knowledge to direct customers to the correct point of contact
• Providing feedback to Data Storage Specialists & Account Managers on customer needs

• Identify new sales opportunities for existing customers

Above all else, we are looking for someone who enjoys taking initiative in order to help people and solve complex problems within a busy environment, where no two days are alike!

What makes you a fit for the role?

• High school diploma, general education degree, or equivalent
• Ability to stay calm under pressure
• Experience providing customer service, especially over the phone, and through remote desktop, email
• Comfortable using computers
• Sales experience call center experience will be considered an asset
• The ability to analyze problems and delegate accordingly
• Strong verbal and written communication skills
• People-driven personality
• Attention to detail (communication & process)
• Willingness to learn new things
• Ability to think on your feet and take initiative
• Experience working with technical systems considered a major asset

About the Benefits

The total compensation package can vary based on performance but is anticipated to fall between $41,000 to $63,500 in the initial year. Our commitment to growth means there's limitless potential ahead. Additionally, you'll reap the benefits of the following perks:

Training and Growth: We are proud to offer Leadership Training, and other skills development opportunities

️ YMCA Membership & Pension Plan: Access cost-shared YMCA membership and a Pension Plan after six months of employment.

Lifestyle of Cape Breton, Nova Scotia: Enjoy breathtaking hiking trails, stunning beaches, nearby golf and skiing, live music, and a vibrant culture - a lifestyle that marries nature and the great outdoors with a sense of friendship and community unlike anywhere else
️ Vacation: Receive two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.

Countless Community Discounts at local shops and restaurants

Immigration Support: Protocase is proud to support many of our employees with their Immigration applications under the AIP

Social Events: Join in on regular social events, including seasonal parties and monthly lunches

️⚕️ Comprehensive Health Care Plan that includes Medical, Dental, Life Insurance, and Group Insurance as well as access to a variety of health care providers

Although our business is growing, our team remains supportive, inclusive and tight-knit. Continuous improvement has always underpinned our success and we actively foster an environment of open communication, creative collaboration and the sharing of ideas. Don't miss out on the opportunity to be a Leader in Eastern Canada's best place to work!

Hear from some of our current employees!

"It's an awesome place to work because you're empowered to take initiative and try new things. It's a real team atmosphere, where every department is appreciated and it's well understood that we all play a part in the company's success"

"Working here has a real liveliness to it, there is a constant buzz of people working hard on aligned goals that produce the right kind of results"

"Everyone is helpful and kind which is something unique that haven't seen in any other place I have worked before. I feel valued here. "