JOB TITLE: IT Front line support
LOCATION: Park Place — Head Office
DEPARTMENT: Information Technology
REPORTS TO: IT Manager
Position Overview:
Starting immediately, we have a full-time opportunity for a Technical Support/Help Desk Analyst supporting employees at multiple locations. Reporting directly to the IT Manager, this role will act as the first-line technical support through effective troubleshooting, user assistance, documentation, and replacement or repairs of equipment.
Duties and Responsibilities:

• Tier 1 technical support on PC, network hardware, software and mobile devices
• Maintain and troubleshoot all PCs, printers, photocopiers, scanners, Wireless equipment and Local Area Network ensuring their proper working condition
• Manage and update Service Desk ticketing system including equipment inventory and control
• Develop and update IT Helpdesk documents, training and step-by-step instructions as needed
• Support on Azure domain infrastructure
• Manage O365 Users accounts and licenses
• Maintain and secure the backup process to prevent data loss
• Ensure the compliance of cybersecurity and end point device protection
• Network wiring diagnosis, repair and installation
• This position may include travel

Required Skills:

• Strong Hardware troubleshooting skills
• Thorough knowledge of Microsoft Active Directory, Windows family (11,10, Server 2012,2016,2019), Microsoft Office 365, networking concepts & implementation
• Ability to work in a team environment as well as independently with minimal supervision
• Proven experience in an IT Helpdesk role and/or relevant experience
• Ability to multitask, prioritize tasks and meet deadlines
• Excellent interpersonal, communication and organizational skills
• Minimum college certificate/diploma in the related field PLUS 2 years work experience in a similar environment
• A+, Server+, Network+ or MCSE Certification is an asset

Interested persons please forward your resume & cover letter to [email protected] on or before April 12, 2024.
Only those selected for an interview will be contacted.
* Resume including the cover letter should not be more than 3 pages.

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