You're the best and you want to join a team that appreciates you. You want to be a part of an organization where you can create, contribute ideas and excel at opportunities.
Logistics is your passion, and you exude confidence, a positive attitude, and take initiative while committing to the main goal of supporting our service technicians and offering customer support.
The Big Task
You will evaluate customer calls and match the right technician to every job, while ensuring that the right logistics decision is made to cater to customer demand.
Key Sub Tasks
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician's progress.
Technical Requirements
- Proficiency in Microsoft Office Suite (including Word, Excel, PowerPoint)
- Proficiency in the use of CRM Software and other computer software tools
Competencies for Success
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Agile in planning, scheduling, and ensuring the best logistics outcome.
- Highly customer-oriented with a passion for interaction and helping others.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Ability to work well under pressure and manage high volumes of assignment in peak periods.
- Competitive individual contributor who also loves to win as a team.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Offer
Our top performers are among the highest paid in the G.T.A. You'll have unlimited earning potential.
Full benefits — we pay 100% of your insurance premiums for health, dental, vision, life insurance, and short-term disability.
New technology, including iPhone, iPad & access to integrated software.
A family. This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Dr HVAC.
If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Dr. HVAC or apply online.
Dr HVAC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.