Company Description

Who We Are

With every job, there's always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You'll Do:

Reporting to the Manager, Business Operations Support, you'll be accountable for leadership in the analysis of business, systems and process requirements, creation of functional specifications and discovery of opportunities to support integration and implementation of business optimization strategies.

The core parts of your role will be to:

• Provides business systems analysis expertise in various business process and system integrations across the organization including implementation of multiple concurrent business initiatives to support projects and technology solutions.
• Examines technical user needs and goals. Captures and assesses requirements, process and business problems to propose solutions and recommendations that improve existing processes and promote effective and appropriate system solutions.
• Builds and maintains relationships with management, staff, and stakeholders including vendors to ensure requirements are being met. Engages and informs project stakeholders, SMEs and leaders which may include, identifying and contexting technology trends, defining and deriving metrics and providing or participating in cross departmental education.
• Additional activities may include, leading/participating in working groups, information sessions, strategic planning, business capability planning, etc.
• Develops functional test plans and strategies and is responsible for the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders
• Collaborates with stakeholders to determine project scope, vision, cost benefit analysis, risk factors. Works with stakeholders to develop detailed solutions, estimates, and project plans in support of business goals and in compliance with project methodology.
• Translates conceptual user and data requirements into functional requirements in a clear, comprehensible, simplified manner that is comprehensible to all stakeholders.
• Follows organizational standards to maintain quality of service and confidentiality
• Develops practices and processes to ensure adherence to quality standards, change management and release management processes. Identifies strategic opportunities to add value to the business through the technology portfolio and improved processes, standards and methodologies
• Accountable to manage and track the status of requirements and can clearly illustrate the connectivity between business goals/needs, defined requirements, delivered solutions, testing and validation throughout the project lifecycle.
• Champions and participates in developing and advancing standards related to newer and emerging technologies.
• Analyzes metrics and provides recommendations/requirements/solutions to improve business intelligence to support management decisions.
• Supports enterprise architecture and technology roadmaps by providing guidance on solution design that contributes to the overall requirements and organizational strategies and goals.
• Provides technical leadership to junior team members and performs other duties within the Business Systems Analyst function, as assigned.

Qualifications

Let's Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• 8+ years of progressive experience in process design, business analysis, testing and information technology business solutions
• High level of organizational ability with project management experience.
• Demonstrated ability to analyze large data sets and present findings to enable effective business solutions
• Exceptional interpersonal, written and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders. Excellent presentation, facilitation and influencing skills required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Experience with the Microsoft 365 suite of products including. SharePoint, Project, Power Automate is desirable.
• Experience working on multiple systems projects in parallel.
• Knowledge of the Educational, Insurance, Financial and/or Call centre Industries is considered an asset.
• Data warehousing and business intelligence experience is considered an asset.
• Expert knowledge of systems analysis and design techniques; including strong understanding of design and development tools. Experience with analytics tools (e.g., SQL, Python, Power BI, and Tableau)
• Proven ability to coach and mentor on technical solutions and business context.
• Process related certification/designation or commitment to complete. Lean, Six Sigma, Kaizen, 5S and other Lean disciplines connected with cross functional team leadership of business improvement is an asset.
• Exceptional ability to use innovative and effective methods to analyze data and produce business solutions that meet process and system requirements.
• Demonstrated leadership with the ability to drive the implementation of complex business and system solutions with all levels of internal and external stakeholders.
• Experience with issue tracking systems, working in agile/scrum environment, web, digital and mobile technology experience is an asset.
• A university degree, college diploma or certification in a related field with advanced knowledge of best practices employed by the IIBA and BABOK.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you'll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let's work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, reasonable accommodation will be provided in all parts of the hiring process as required. Please contact Human Resources at [email protected] to request an accommodation.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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