MARKETING AND CLIENT SERVICES SUPERVISOR
The City of Belleville, known as the ‘Friendly City', is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.
Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada's oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small-town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca
Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Community Services Department as a Marketing and Client Services Supervisor. Position Type: Permanent Full-time
Closing Date: May 17, 2024, at 4:30 PM
Department: Community Services
File Number: SV24-56
Number of Positions: One (1)
Hours of Work: Monday to Friday, 8:30 AM - 4:30 PM
Employee Group: Administrative Group
Salary/Rate of Pay: Grade 8 ($85,653.93 - $101,970.05)
PURPOSE AND SCOPE:
As a member of the Community Services Department, this position reports to the Manager of Recreation Services and is responsible for supervising the marketing and client services operations within the department.
KEY DUTIES AND RESPONSIBILITIES:

• Represent the City of Belleville in a professional manner with appropriate actions and conduct.
• Direct, manage and supervise the customer service staff, including full-time and permanent part time. Includes recruitment, training, scheduling, and coaching/discipline.
• Supervise all client services and coordinate customer relations activities and programs by establishing regular communications with clients, creating client promotional programs.
• Develop procedures and processes for client services including protocols for escalated client situations, ensuring accessibility needs and considerations are taken into account.
• Develop departmental marketing plan and coordinate departmental marketing and promotions activities by branding the Community Services Department and the Quinte Sports & Wellness Centre, through social media, newspaper, radio, and other platforms. Management and oversight of the QSWC website and general coordination of other websites.
• Responsible for ensuring customer service and marketing staff have the required health and safety and mandatory training to perform the duties of their positions.
• Coordinate incident reporting system and ensure appropriate follow-up and action has been taken.
• Manage naming rights and advertising programs and other revenue generating opportunities by researching best practices, preparing reports on recommended approaches, developing Request for Proposals for Naming Rights programs, negotiating with various businesses/organizations interested in becoming naming sponsors, working with Legal on various legal agreements and exploring other revenue generating opportunities.
• Oversee the administration of the recreation software program for the department which includes over 30,000 clients in the database and houses all program bookings, point of sale and rental bookings for the City of Belleville. Ensure compliance, confidentiality, and ongoing training and monitoring. Assist with daily and seasonal contracts/permits for all parks, community centres, sports fields, leases, marinas as required.
• Develop and monitor emergency procedures, plans and staff training by working with the Manager of Recreation Services in the development of an Emergency Plan for the Quinte Sports & Wellness Centre and other seasonal locations. Coordinate the efforts and activities of the Emergency Response Working Group. Assist the Manager of Recreation Services with activities such as reception centre planning and the development of procedures on behalf of the Community Services Department.
• Manage and lead projects and initiatives as required and support the strategic initiatives within the department such as: policies, sporting events, special events, etc.
• Support strategic initiatives within the department such as business planning, providing statistics and background information on regular activities, key performance indicators.
• Represent the Department as a liaison between the department and other community groups, businesses, and organizations by attending meetings with various organizations and user groups, speaking at various events, reviewing, and responding to requests and proposals from the community.
• Monitor accounts receivable to ensure proper accounting/reconciliation, prepare budgets and undertake other financial processes, including rates and fees review, preparation and justification of budgets, monitoring financials and addressing issues, reconciling monthly/year end financials in coordination with CSD and Finance representative.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.
EDUCATION/SPECIALIZED TRAINING/SKILLS:
Minimum Qualifications:

• Three (3) or Four (4) year Post Secondary Diploma/Degree in a Business or Public Relations discipline or related field.
• Experience in marketing, advertising strategies, and revenue generating activities.
• Experience in policies, procedures, and legislation.
• Proficient use of computers with advanced skills in word processing and spread sheet software (Excel, Internet, Word, Integrated Financial Programs, Recreation Programs, Website, etc.)
• Knowledge of Canadian Press (CP) Style.
• Hold a valid Standard First Aid & CPR ‘C' certificate
• Valid G driver's license, clean driver's abstract and access to a motor vehicle

Preferred Qualifications:

• Parks and Recreation Management Certificate (PRMC)
• AMCT Certificate
• Experience with recreation booking software.
• Considerable experience with survey software and the creation of customer feedback forms.
• Experience with office equipment and systems.
• Working knowledge of AODA and WCAG Compliance

WORK EXPERIENCE:
Minimum Qualifications:

• Two (2) to three (3) years' experience in the field of public relations, business, communications, marketing, customer service or related field.
• Two (2) to Three (3) years' experience in a municipal setting.

Preferred Qualifications:

• Knowledge of Inter-governmental relations and legislation.
• Experience in a municipal/public sector environment.
• Demonstrated experience with Microsoft Office suite including Word, Power Point, Excel and Outlook programs.
• Sound knowledge of financial practices.
• Experience working on website platforms.
• Experience in graphic design and design software including the Creative Cloud Suite (Photoshop, InDesign and Illustrator) and CANVA.
• Broad working knowledge of booking software.
• Broad working knowledge of stakeholder consultation, including conducting surveys.
• Ability to communicate effectively both orally and in writing.
• Ability to work in a fast-paced environment and balancing a workload with regular changing priorities.
• Excellent public relations, project coordination and customer service skills
• Proficient problem-solving skills.
• Must be able to coach and train staff.
• Public speaking skills.
• Supervising staff in a unionized environment.
• Emergency response, event planning/coordination.

WHAT'S IN IT FOR YOU:

• Competitive market salary
• Competitive employer-paid extended health benefits
• OMERS Pension Plan
• Opportunity to enter a hybrid work arrangement subject to applicable policies and approvals, following the successful completion of the probationary period.
• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY:
City of Belleville – Employment Opportunities
We thank all applicants who apply but advise that only those selected for an interview will be contacted.
Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant's responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.
Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver's abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.
The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.
Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

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