Summary

The Warehouse Associate has a key role in ensuring that products are received, verified, stored, and transported to the sales floor or in the warehouse in a safe and efficient manner. Associates are also responsible for keeping the warehouse neat, tidy, and well maintained. This position includes a lot of lifting and carrying.

Responsibilities and Tasks

Customer Service

• Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:
  • Maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff.
  • Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.
  • Delivering and assembling merchandise as required.

Operations

• Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies.
• Ships returns and completes proper paperwork.
• Reconciles inventory differences.
• Prepares merchandise for filing, sorts and fills merchandise carts for the retail floor.
• Is responsible for garbage disposal, cardboard recycling, and the disposal of broken products in accordance with store policy.
• Processes damaged and returned claims.
• Repairs broken packages as needed.
• Reports stolen and damaged goods to Management.
• Operates computer and scanning tools, and enters all relevant coding in Canadian Tire systems.
• Is responsible for the safe operation of all warehouse equipment (forklift, skyjack etc.).
• Handles dangerous goods and hazardous products according to established procedures.
• Plays an active role in the warehouse team by openly sharing opinions and ideas on how to improve the warehouse, and by participating in meetings and all training as required.
• Engages in learning activities and listens to feedback to improve their own abilities.
• Complies with company, store, and warehouse policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

Requirements

• Knowledge of warehouse and store layout.
• Ability to work with minimal supervision.
• Basic math and computer skills.
• Ability to work in other areas of the store is an asset.
• Certification in operating warehouse equipment is an asset.
• Work experience in a warehouse/distribution environment, in a Canadian Tire store, is also considered an asset.