About Touchstone Institute

Touchstone Institute is the largest assessment centre of its kind in Canada, providing professional competency assessment and learning programs to support the delivery of high-quality health care.

Touchstone Institute is a non-profit corporation governed by a board of directors and receives financial support from the Government of Ontario. Currently implementing a growth strategy, Touchstone Institute looks to expand its impact in supporting broad health human resource solutions and by strengthening effective practice of health care professionals. Nearly 40 full-time staff contribute to the organization's success, including experts in competency design and assessment, and health and education program development.

Touchstone Institute works closely with physicians, nurses and other healthcare providers who provide subject matter expertise to assess and improve the level of competency across individual practice. Building on its history of working to facilitate entry to training or practice for Internationally Educated Health Professionals, Touchstone Institute seeks to continue the work in this area while expanding to support excellence in competent practice for all who deliver health care.

Position Description Facilities Manager

Reporting to the Vice President, Strategy and Business Performance, and working closely with all assessment and learning programs, the Facilities Manager provides strategic leadership and direction for all facility l functions of Touchstone Institute. The Facilities Manager is responsible for day-to-day operations of our physical infrastructure, developing and implementing a strategic facilities plan, managing relations with vendors, and ensuring that the facilities and IT infrastructure are maintained to optimal standards.

Key Accountabilities

• Manages day-to-day operations for facilities, including maintenance and security, while balancing the needs of the different units for program and assessment delivery.
• Manages vendor relationships and services to ensure facilities are well maintained.
• Works closely with management and Joint Health and Safety Committee to ensure compliance with all health standards and safety regulations.

• Leads oversight of all site utility systems and infrastructure
• Leads the creation of best practice operational management systems and processes with a focus on annual and longer-term planning.
• Plan and oversee facility renovations, expansions, and construction projects.
• Manage facility budgets and expenses including forecasting and reporting.
• Support development and implementation of a business model for managing facilities, including rental operations and additional services.
• Acts as point of contact for all external client facility rental requests, responding to inquiries, providing quotes, and facilitating tours when required.
• Develops, implements, and monitor strategies to improve space management leading to an increase in facility sharing with external clients.
• Procures and schedules third party contractors associated with: maintenance of office equipment (copier/fax/printer machines), general office repair & maintenance services (i.e., pest control, first aid supplies, mat service, electrical services, plumbing services, etc.)
• Ensures efficiency and good working conditions of facilities, including refrigerator units, HVAC, plumbing, cleaning services and storage rooms.
• Inspects buildings' structures to determine the need for repairs or renovations.
• Sources and manages the procurement of goods, supplies, and services and the key contracts for them.

Position Requirements

Knowledge

• Knowledge of building systems and maintenance procedures, as well as health and safety regulations and standards.
• Strong knowledge of Microsoft Office suite (Outlook, PowerPoint, Word, Excel, etc.); understanding of Microsoft Project is an asset.
• Knowledge of assessment planning and administration, experience with objective structured clinical exams (OSCEs) is an asset.

Skills

• Well-developed critical thinking skills to identify key issues and propose solutions to program setbacks.
• Strong conceptual, analytical, and problem-solving skills.

• Excellent organizational skills, project management skills and the ability to manage multiple tasks.
• Strong interpersonal and collaboration skills to work with others to coordinate information.
• Excellent written and communication skills.

Qualifications

• A minimum of 3 years of relevant facilities and/or operations experience.
• Post-secondary education: project/facilities management certificate is an asset.
• Occasional overtime work is required, including weekend work from time to time to support operational requirements.

Application Deadline May 3, 2024

Touchstone Institute is an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment practices. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institute's policies, a request for accommodation will be accepted in all aspects of our hiring process. If you anticipate needing any type of accommodation during the recruitment process, please email [email protected] in advance of your appointment.