1. Position Summary and Job Magnitude

The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and demonstrate leadership. The Off-Campus Housing Coordinator must be able to delegate responsibilities, organize projects, and establish priorities consistent with company objectives.

2. Essential Functions and Basic Duties

Finance

• Maintain and control operational revenues and expenses
• Ensure that all collection and control procedures are followed relating to accounts receivable
• Ensure monthly and other requested reporting is completed accurately and on time

Sales and Marketing

• Oversee Sales & Marketing initiatives as it relates to lease agreements and tenants
• Assess and develop target markets
• Provide direction for direct marketing initiatives for maximizing tenant occupancy
• Ensure the Property Marketing Plan and vision is up to date and fits with your current market area
• Creation and implementation of internal sales promotions for maximizing tenant occupancy

Human Resources

• Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.
• Ensure legislated policies are followed, including Health & Safety

Administrative

• Maintain a detailed “Log” to communicate to others
• Ensure that a Complaint Log is utilized to properly document complaints and responses
• Organizing the office to ensure all files and information are easily found
• Coordinate policy changes as they are released corporately.

Tenant Life

• Ensures that that the safety, well being, and concerns of all tenants are being met in a respectful and efficient manner
• Ensures that all required tenant documentation is received

Maintenance

• Inspect the properties regularly to determine required repairs, maintenance and capital improvements
• Monitor maintenance costs and compliance on contracts
• Approval of all maintenance and repairs with vendors, and ensure that the property is being taken care of at all times.

Miscellaneous

• Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
• Ensures that the property departments are well organized
• Understands their legal standings in all situations
• Ensures that all information requests and documents are dealt with immediately
• Any other duty as assigned by a Supervisor, Director or Executive Committee member
• Meet tight deadlines
• Adapt to new ideas and emerging situations
• Ability to deal with high stress situations
• Creative problem solving
• Strong understanding of the residential and condominium markets
• Strong foundation in leasing & lease negotiations
• Knowledgeable on the Residential Tenancy Act (RTA)

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
• Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition and ensure usage is recorded
• Ensure all trainings required for each task are identified, documented, and readily available
• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers.

3. Performance Measurements

Performance will be primarily measured on the following factors:

• Performance Objectives
• Initiative
• Inter-Personal Skills
• Leadership
• Business & Financial Acumen
• Communications
• Self Development and Appraisal
• Health & Safety Responsibilities

4. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

• Must possess verbal and written communication skills
• Must possess decision making ability
• Must be able to handle multiple projects at once
• Must be able to provide leadership to staff

Experience Required:

Minimum of 2 years industry experience or equivalent administrative experience.

5. Working Conditions

• Hours per Week: 44 hours per week (may need to work more as required)
• Indoor/Outdoor: Indoor
• Level of Interruption: High
• Stress Level: Moderate
• Travel Outside of Location: Minimal

NOTE: This is a Leasing Agent position.