We are a fast-growing, progressive company that prides itself on three core values —Trust. Quality. Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. As an employer, we strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

Roles & Responsibilities

• Develop & maintain positive relationships with customers.
• Generate collections of outstanding invoices.
• Review missed promise to pay dates.
• Apply customer payments and monitor credit memos.
• Review and approve campaign emails.
• Conduct customer surveys.
• Collaborate with internal departments to develop and implement a customer care strategy.
• Assist with processing invoices.
• Provide phone back-up for the main phone line.
• Backup for Accounts Receivable Clerk (monitor the AR email inbox, set up new credit accounts, month end tasks, etc.).
• Other tasks as assigned.

Qualifications

• High School Diploma

• Valid Driver's License
• Excellent communication skills
  • Ability to communicate effectively with customers through various channels such as phone, email, and in-person interactions.
• Interpersonal skills
  • Capacity to build rapport and foster positive relationships with customers.
• Adaptability
  • Ability to adapt to different customer personalities, preferences, and situations while maintaining a professional and helpful demeanor.
• Time management and organization
  • Ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
• Teamwork
  • Ability to collaborate with colleagues from various departments to ensure a seamless and positive customer experience.
• Problem-solving skills
  • Capacity to understand customer needs, address concerns and resolve issues promptly and efficiently.

Additional consideration will be given to those having any of the following:

• Experience in a similar role relating to customer relationship building.

Benefits Package

We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.

• Group Health Benefits:
  • Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.
    
• Group RRSP with Employer Matching:
  • Planning for your financial future is crucial, and we're here to help you build a secure retirement.
    
• Wellness Credits:
  • To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
    
• Employee Share Ownership Plan (ESOP):
  • As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).
    
• Profit Sharing Plan:
  • Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.
    

Other Information

• This is a full-time position (Monday to Friday, 8:00am to 5:00pm) located in Ile des Chenes, MB.
• Wage will depend on the qualifications of the candidate.
• Reports to the AR/AP Supervisor.
• For more information about us visit: www.titanenviro.com