Role: Senior ServiceNow Developer

Location: Toronto, ON

Duration: Contract

Job Description:

• Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT.
• Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
• Understanding of ITIL v3 and its components.
• Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, jQuery.
• Expertise in Web technologies (Web Services? SOAP/REST, XML, HTML, CSS, HTTP, etc.)
• Good knowledge on building scripted web services.
• Hands on experience with working on 2 or more end-to-end integrations.
• Good understanding on various authentication methods used for integrating ServiceNow system with other tools.
• Hands on experience on Workflow automation tools such as Flow designer, Integration hub etc.? Proven knowledge on RPA tools like UiPath.
• Experience with software development methodologies such as Agile.
• Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture.
• Strong analytical, problem solving, organizational and planning skills.
• Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.
• End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
• Ability to multitask and manage time effectively amongst multiple priorities.
• Ability to communicate to all levels of end users, customers, service designers and Management staff. Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
• Demonstrated writing skills for creating job aids, functional, design and configuration specifications.