Are you a leader that is community minded, has strong client bonds and likes to work in a fun and supportive team environment, while maintaining a healthy work-life balance?

SIEL Human Solutions on behalf of our client is looking to hire a Full Time Operations Manager for our growing mixed animal rural practice in Esterhazy, Saskatchewan.

In this new role, the Operations Manager with guidance from the DVM will perform a variety of administrative duties related to the operations of the veterinary hospital and will provide leadership and development for a multi-faceted team, while ensuring that the hospitals patients and pet owners receive excellent veterinarian care.

WHAT YOULL BRING:

• Post secondary education in business administration or equivalent.
• 5 years experience in a veterinary hospital setting in a similar role.
• Strong computer skills: MS Office
• Experience in budgeting and financial management.
• Knowledge of human resources practices and regulations
• Strong knowledge of medical terminology and procedures
• Excellent leadership and organizational skills
• Excellent customer service excellence
• Ability to effectively communicate with patients, staff, pet parents and the public.

WHAT YOUR RESPONSIBILITIES WILL BE:

• Supervise and manage the daily operations of the animal hospital.
• Responsible for marketing and client communication.
• Responsible for inventory. Monitor and maintain hospital supplies.

• Oversee and coordinate patient care activities with assistance from the DVM, RVT, and Vet Assistant, ensuring quality patient care.
• In conjunction with the DVM, ensure compliance with all relevant regulations and standards.
• Develop and implement policies and procedures to improve efficiencies.
• Manage clinic staff, including hiring, training, discipling, performance evaluations and terminating of staff, under the approval of the DVM.
• Handle patient complaints and resolve issues in a timely manner.
• Human Resource Management: fostering a supportive and collaborative work environment. Scheduling staff, document control, filing, various reporting, and coordinating office services (equipment/supplies/forms/procedures)
• Team Leadership and Guidance: fostering people relationships, providing coaching opportunities, towards the goal of quality patient care and excellent client service.
• Operational Management: contribute objectives and efficiencies for profitable hospital operations, streamlining processes, and optimizing workflow.
• Financial management; in collaboration with the DVM
• Positively represent the company in the professional community and to the public.