Position: Program Manager

Competition: 2024-152

Status: Temporary Full Time (one year)

Department: Ambulatory Program

Union Association: Non-Union

Salary: $56.40 to $67.95 per hour

The Manager is responsible for the overall management of Ambulatory Program including but not limited to Medical Day Clinic, Systemic Treatment, Orthopedic clinic, and Outpatient Clinics and procedures within the Ambulatory Program. The program manager will also oversee the Staffing Resource Team including our Extern program. The successful candidate will apply management theory and concepts to leading, staffing, monitoring, controlling, evaluating, and data-gathering including the development of relevant outcome measures pertinent to these critical care areas. The Manager is accountable for the efficient, effective utilization of approved resources and for guiding and coordinating activities of the areas in accordance with professional standards and the mission and goals of the organization; including the planning, development and implementation of initiatives developed in response to needs of the population served.

Specific Accountabilities:

• Provide effective, efficient and quality services through competent administration of staff, facilities and financial resources
• Manage patient care processes that enable each team member to deliver high quality care and achieve excellence in clinical standards across the continuum of care
• Identify best practices and ensure the systems and culture are in place to facilitate ongoing development of a best-practice models of care
• Oversee staff development, providing coaching and mentoring as well as identifying, supporting and facilitating staff continuing educational needs
• Monitor staff attendance and counsels and/or takes other actions as necessary
• Resolve inter-departmental issues by liaising with other internal and corporate departments regarding shared resources such as beds, staff, and equipment
• Respond to patient care issues and public concerns in a supportive and goal-oriented manner ensuring effective communication and resolution

Key Qualifications, Skills and Competencies:

• Bachelor's degree in a healthcare related discipline, a Master's degree is preferred
• A minimum of three years recent and relevant clinical experience
• Three to five years in a formal leadership role is preferred
• Knowledge of human resources practices and familiarity with union contracts preferred
• Computer skills, including MS Outlook, MS Office – Word, Excel, Power point, internet
• Effective verbal and written communication skills, interpersonal, customer services and team building skills

• Ability to develop and implement a budget
• Emotional Intelligence and Leadership competencies
• Good attendance and availability required