Donor Relations Specialist

Purpose of the Job

The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. S/he works as a maintenance and support specialist for all active sponsors and donors. This position works to communicate the mission and work of Coptic Orphans in an engaging, passionate, and professional manner while performing all maintenance and customer service duties. Functions include but not limited to, upselling donors incoming calls, record maintenance, processing donations, managing sponsorships, responding to all calls and emails, processing mail, and all other customer service, administrate, and office tasks as necessary. This role supports organization management, donor account maintenance, and technical support.

Essential Functions and Responsibilities

• Receive and respond to all prospect, donor, and sponsor calls, emails, requests, and inquiries.
• Utilize donor-incoming calls to upsell for further contribution, donation and partnership.
• Manage existing constituent records and follow up all required updates.
• Maintain and update records in the Salesforce database by inputting accurate data.
• Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.
• Perform all donor and sponsor customer services duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
• Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
• Perform other tasks as necessary.

Knowledge and Skills

• Bachelor's degree with 3 to 5 years of professional experience.
• Some fundraising or marketing experience.
• Excellent speaking/writing of English. Arabic reading and speaking skills is a must.
• Detail-oriented and able to strategically implement production processes.
• Excellent organizational skills, detail oriented with excellent follow up skills and the ability to coordinate multiple tasks efficiently.
• Experience with database or contact management software such as Salesforce
• Excellent teamwork and communication skills.

• Persuasive polished and articulate communicator; must be comfortable on the telephone with stakeholders.
• Must be available for travel at times within Canada.

Travel Requirement

• Must be available for travel throughout Canada

Our Benefits

Coptic Orphans offer a wide range of benefits including comprehensive medical, dental and vision coverage, life insurance, optional Short-term and Long-term Disability coverage, access to onsite fitness, Employee assistance program and paid time off. Employees have the option to participate in a company-sponsored 403(b) retirement plan.