Are you someone who thrives on providing exceptional customer experiences? Do you have a talent for understanding customer needs and finding innovative solutions? We're currently searching for a Customer Experience Specialist to join our team. If you're passionate about delivering top-notch service and are eager to leverage your skills in problem-solving and strategic thinking, then we want to hear from you.
Who are we?
Legend Boats mission is to Create Memories. Whether we are working on a cool new design, adding an innovative feature, or squeezing in that extra bit of value, all we're thinking about is providing you with the ultimate boating experience and creating memories that will last a lifetime.
As one of Canada's largest boat companies and one of the fastest growing boat brands on the market. Every one of our boat models are designed by, and built for, Canadians. We design and manufacture over thirty models of aluminum fish/ski/cruise boats, four deck boat models, and over forty models of pontoon boats that are distributed through over 60 Legend Dealers across Canada.
We continue to make Legend Boats an effective organization and a great place to work, through career advancement, workforce diversity, continuous personal and professional self-development, along with open dialogue to support product and process enhancement.
We are committed to building an inclusive and diverse workforce, representative of the communities we serve and beyond. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ+ persons, and others who contribute towards promoting innovative ideas and solutions.
Why join the Legend Family?
- Great Company Culture - It is the core of our values
- Ongoing Training - Consider career development opportunities at our own Legend University
- Keep Healthy - Free onsite fitness center
- Celebrate with Your Team - Enjoy recognizing holiday and participating in fun company events
- Get out on the Water with our Boat Loan Program
- Flexible Vacation plans - Starting with up to 4 weeks annually
- Medical, Dental, Life and Disability Insurance Benefits
- Pension Plan and company matched contribution
What will you be doing as a customer Experience Specialist?
- Greet clients, answer calls, and process sales
- Assist with boat drop-off/pick-up and invoicing
- Coordinate service appointments and technician tasks
- Provide phone troubleshooting and maximize sales
- Conduct customer orientations and follow-up programs
- Handle parts inquiries and sales
- Organize store display and process shipments
- Assist with administrative tasks and data entry
- Perform cleaning, deliveries, and light mechanical tasks
- Participate in inventory counts and training
- Assist with yard cleanup and winterization.
What are we looking for in a Customer Experience Specialist?
- Genuine and Positive Communicator, creating memorable customer experiences with positive language and genuine interactions.
- Strong Problem-Solving Abilities, assisting service clients with troubleshooting over the phone and efficiently scheduling service appointments as needed.
- Outstanding Collaboration Skills, working seamlessly with teams to prioritize and solve customer issues, saving time and effort through effective teamwork.
- Adaptability to New Technology and Processes, thriving in environments with evolving technology and processes.
- Bilingual Skills (English, French), fluently speaking and communicating in English, with French proficiency as a bonus.
- Minimum 5 Years of Experience in a Similar Role, demonstrating a proven track record in customer service or related field.
Salary:
$23 - $30 Hourly based on experience, plus performance based bonuses and career development.