The IT Manager will be responsible for managing and overseeing the companys IT operations and infrastructure. This individual will provide hardware and software support to all team members while ensuring minimal system and user downtime. They will work closely with the Director of Operations to research and implement new initiatives to make the current processes leaner and more efficient thereby improving the overall operations of the company.
Responsibilities:
Technology Infrastructure Management
- Manage and oversee the installation, configuration, implementation, and maintenance of IT Infrastructure including network devices, servers, POS systems, software applications and IT equipment.
- Ensure the scalability, reliability, and security of IT systems to support current operations and future growth.
- Conduct regular assessments to identify and mitigate IT-related risks and vulnerabilities as well as keep technology infrastructure up-to-date.
- Ensure compliance with relevant regulations, standards, and best practices related to IT and data management.
IT Technical Support
- Manage and maintain the current IT infrastructure (which includes, but is not limited to computer hardware, software, networks, and security systems).
- Ensure that the companys IT infrastructure is operating smoothly by minimizing system and user downtime and enabling them to work at maximum efficiency.
- Be the internal expert on NCR Counterpoint and provide the first level of technical support and troubleshooting assistance to various departments to improve efficiency and productivity.
- Problem-solve, troubleshoot and resolve issues related to POS/ERP systems, hardware, and software applications in a timely and efficient manner.
- Coordinate and collaborate with third-party vendors and service providers (Apps on Net, RMS, Dell) whenever necessary, and escalate major issues (resolved or unresolved) to the DoO.
- Collaborate with the E-commerce team to maintain and optimize the performance of the companys online platform.
Operations & Strategic Planning
- Implement Project Management tools and techniques to propose, plan, and execute IT projects, ensuring they are completed on time, within scope, and within budget
- Create and maintain a high-quality operations manual with IT policies, procedures, and documentation to ensure consistent and reliable IT support.
- Provide IT training to the necessary team members.
- Continuous Improvement. Research and identify new technologies, systems and processes to improve the efficiency and effectiveness of IT Infrastructure and Operations, with a focus on automation and reducing waste.
- Develop KPIs for the IT department to track and measure progress and performance on an easy-to-read dashboard.
- Stay on top of industry news and trends pertaining to the IT and retail industry to implement insights relevant to the companys strategic initiatives.
- Research and identify potential vendors in alignment with the Company's vision and growth.
Qualifications:
- Post-secondary education preferred
- Bachelors degree in Information Technology, Computer Science, or related field. Masters degree preferred.
- Minimum of 5 years of experience in IT management or a similar role, preferably in the retail or beauty industry.
- Strong knowledge of IT systems, infrastructure, and security best practices.
- Experience with ERP systems, POS systems, and e-commerce platforms is highly desirable
- Proven ability to manage and prioritize multiple projects and tasks.
- Relevant certifications like PMP are an asset.
- Experience with Microsoft Office and Google Workspace preferred
- Ability to listen actively, extract important information, and analyze information from Managers
- G2 license and access to a reliable car.
We appreciate the interest from all candidates; however, we will be contacting only those that best fit our clients requirements.
Terra Recruitment welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.