Job Title: 3955 - Tech to Replace HDD in Lenovo Server
Location: 550 King St. N, Unit H16 Waterloo, ON N2L5W6
System Type: Lenovo
Model Type: RD550
Site: Best Buy
Work Hours: 1-2 hours
Schedule Start & End Date: Apr 16, 2024 / Apr 17, 2024

Problem Description: Tech Dispatch for Failed HDD in slot 3.

Action Plan:

Please have the FE arrive on site with the part in hand.

Once on site, FE should ask for the manager on duty, to introduce themselves as the technician on behalf of Customer to replace a drive.

Verify the Server Model and Serial No (Lenovo RD550 | SN: MJ02K00T).

If unable to match the server Model and SN, STOP, call backline support ASAP.

If server Model and SN are correct, FE is to call backline support FE to send pictures of the server Model and Serial No

FE to send actual pictures of the server showing the disk status in slot 3.

Keep in mind of disk slot numbering, the server start with disk slot 0 and so be very mindful of disk slot 3 location

Check again with the customer that you are replacing disk slot 3.

If possible, request from a customer to blink the disk slot 3 just for final verification.

Once disk in slot 3 verification is complete, proceed on replacing disk in slot 3. Be careful not to drop the drive.

After disk replacement, verify with customer the disk rebuilding status.

Call backline support TT backline team and provide the status if it is rebuilding.

Once everything is done, request FE to leave the site, provide the customer name who give approval then submit your SVR report for today's visit,

Work Category: Networking

Skills: Installation,

Experience Level: Expert

Service Schedule: Estimated Time

Schedule Start & End Date: Apr 17, 2024 / Apr 16, 2024