Company Overview:

Canadian Fiber Optics Corp is a privately held specialty telecommunications company that designs, builds, and operates fiber optic networks to provide high-speed internet services in rural/remote communities and regions. The Company deploys core expertise in fiber construction and strategic industry partnerships to deliver critical fiber infrastructure and high-speed internet services to residential, commercial, and industrial customers. From design and construction to network operations, to the provision of end-user services, CFOC connects rural businesses and communities to the world.

Position Overview:

Based in Calgary and reporting to the Director of Technology, Network System Engineer will be responsible for designing, dimensioning, building, and testing the core network infrastructure used for service delivery to our residential and business customers. The incumbent in this position is expected to be a Subject Matter Expert (SME) with a thorough understanding of the latest industry trends and best practices related to the network components.

As an SME, the incumbent is expected to:

• Possess excellent knowledge and experience in managing hyperconverged infrastructure, servers, operating systems (Linux and Windows), Network Monitoring Systems, VMware, firewalls etc.
• Operate, manage, troubleshoot, and evolve the compute infrastructure using industry's best practices.
• Have a strong focus on Network Security to ensure compute infrastructure is well protected through firewalls, ACLs and using best network security practices.
• Document system configuration and diagrams, as-builts, maintenance records etc.
• Monitor the compute infrastructure to ensure it is operating properly and efficiently.
• Experience in managing Nutanix HCI will be an asset.
• Experience managing Zabbix NMS will be an asset.
• Conduct research and stay in touch with the latest developments in the service provider industry.
• Make recommendations for service/product improvement.
• Implement ecosystem changes in accordance with departmental change policy.
• Provide supervision and technical training to junior team members.
• Have a commitment towards an excellent customer experience.
• Interface with vendors, consultants, and service providers to constantly improve compute infrastructure, our product offerings and platform enhancements.

Key Responsibilities:

Network Planning

• Perform efficient IP and Transport network utilization monitoring for timely expansion planning.
• Propose timely network expansion to address capacity growth.
• Work closely with carriers and transit providers to address capacity augmentation as needed.

Technology and Network Evolution

• Lead the design and implementation activities for WAN (IP and Fiber) projects.
• Perform product evaluations and proof of concept testing for new product introduction.
• Prepare and maintain network level architecture documentation (diagrams, processes, and procedures).
• Stay informed of current and upcoming technologies to support organizational needs appropriately.

Business Continuity Planning (BCP)

• Work closely with the leadership for developing, maintaining, and implementing network disaster recovery strategies including risk assessment for the network infrastructure.
• Analyze and document existing single point of failures in the network and build redundancies to overcome that limitation.
• Work closely with the leadership and Network Analysts for implementation of business continuity and disaster recovery plans.
• Test documented business continuity strategies and plans.

Business Development Support

• Keep in touch with the market for services offered and identify creative or business opportunities for management.
• Help create technical solutions to business problems or challenges related to the service delivery.
• Help reduce costs related to service delivery in order to stay competitive.

Network Security and Configuration Management

• Maintain and manage ISP network firewall to ensure the network is well protected.
• Ensure all required software upgrades are applied to the network components timely after proper testing and documentation.
• Maintain a current knowledge of security issues in network areas and cascade this information to others.
• Ensure network security best practices are in place for core network infrastructure.
• Define configuration templates to ensure uniformity of device configuration.
• Ensure appropriate version control/backups exist for the network device configurations.

Documentation and Monitoring

• Maintain documentation that is updated regularly and stored centrally for easy access. It should include network documents (diagrams, processes, as-builts etc.) and requisite information necessary to rebuild services when needed.
• Ensure that the network systems have automated monitoring capable of identifying problems as proactively as feasible.
• Escalate all network and service issues to management and/or vendors appropriately.

Service Delivery· Lead the implementation for the delivery of complex network projects.

• Work closely with vendors and use appropriate escalation to assist with timely network troubleshooting when needed.
• Perform network audits to review and improve configuration using industry's best practices.

Planning and Change Management

• Identify and recommend changes to improve network performance, security, and reliability.
• Plan and coordinate all network system and service changes according to established change management procedures.
• Prepare required documentation (MOP, Test Plan, Reason for Change, Post-change updates etc.) as needed.
• Responsible for timely service delivery and availability.
• Review and coordinate on approved change requests submitted by other departments.
• Coordinate with internal stakeholders on changes that impact multiple departments/groups.

Customer Experience Enhancement

• Act as internal escalation point of contact for timely resolution of complex customer issues.
• Maintain an ethical, positive, and professional image in all dealings with external clients and internal partners.
• Respond to client inquiries on time.
• Conduct technical presentations to existing and prospective customers as required.
• Provide Tier 2/3 support for internal and external customers when needed.
• Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks.
• Analyze and resolve technical problems for established systems and services.
• Ensure all trouble tickets/calls are tracked via the ticketing system.

Reporting

• Report on weekly activity showing progress on tasks, and major projects.
• Attend and contribute to weekly team meetings.
• Track all network issues in the trouble ticketing system.
• Maintain status for all active projects and activities in a project management system.

Training

• Provide training as required to internal staff, and external customers.
• Achieve and maintain professional certifications and training as required.
• Provide training to fellow team members covering a high-level overview of the operations of network systems as well as day-to-day operational matters such that they can provide basic network support when needed.

Qualifications:

• 5 years experience with an ISP or MSO Environment and experience with IP Networking, IP routing and OTN
• Equivalent to completion of a bachelor's degree from an accredited college or university with major coursework in computer science, information systems or a closely related field.
• Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all the required education.
• Industry standard Cisco/Juniper certifications (preferably on the service provider side)
• JNCIA-Junos, JNCIS-SP, JNCIP-SP
• CCNP, SPRI, SPVI
• Excellent understanding of the technical fundamentals of the internet and IP Protocols including but not limited to:
• Ethernet, VLANs, Spanning Tree, LACP, MLAG
• IPv4, IPv6, ICMP, ICMPv6, TCP, UDP
• OSPF, EGP, BGP, IGRP, RIP, ISIS, VRF, MPLS, VPLS
• IP Multicast – SSM, IGMPv3, PIMv2
• VXLAN Bridging and Routing, MPLS VLL
• DHCP, DNS, TFTP, SNMP
• Good understanding and knowledge of last mile access technologies (XGSPON, GPON etc.)
• Good understanding of fiber transport technologies (WDM, Coherent optics etc.)
• Excellent knowledge of routing, switching, voice media gateways, SIP/TDM trunking etc.
• Excellent knowledge of MS-Visio, Lucid Chart, or other diagram software/solution
• Excellent knowledge of scripting language for task automation (PHP, Perl, Python etc.)
• Knowledge of Linux and general Linux support issues.