ABOUT DENTAL CRAFTS

Hiring the right people, in the right roles!

Dental Crafts bit into the dental industry in 1986 and offers over 37 years of technical experience and expertise. Proud to be based in Newfoundland and Labrador, we are a full-service dental lab with a state of the art facility. Our wide range of products and services sit on the cutting edge of the dental industry.

Description:

The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person and via email. Entering case orders into ERP system with a high level of accuracy. Coordinating and scheduling case production ensuring schedules and timelines are met. Shipping and receiving related duties. Liaising with the Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing and AR.

General Responsibilities:

Customer Service

• Providing exceptional customer service
• Answering customer calls, responding to customer emails
• Forwarding and connecting incoming calls
• Customer case communications and status updates
• Invoicing
• Scheduling patient appointments

• First point of contact for patients
• Assisting in AR processing
• General housekeeping

Logistics

• Shipping and receiving
• Case preparation
• Case progress tracking and coordination
• Production reporting
• ERP maintenance and optimization
• Inventory and pricing maintenance

Qualifications:

• Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry
• High attention to detail and accuracy
• Customer experience focused approach to problem solving
• Strong communication skills and command of the English language
• Excellent time management skills; acts skillfully with a sense of urgency
• 1-2 years' experience in logistics role in a fast-paced environment desirable
• Dental background desirable

• Valid drivers license is an asset
• Experience working with Microsoft Office Suite of Products
• ERP software experience and knowledge
• Aptitude for learning technical information