Customer Service /concierge

100% Remote

Work Schedule: Monday- Friday, 37.5/week

Salary: 47,500k-49,875K

Responsibilities:

• Serve as the initial point of contact for customers after the sale or order activation

• Handle order validations, payment processing, order modifications, and coordination of deliveries.

• Assess and communicate stock availability

• Review and confirm readiness for pre-site visits or installations, scheduling appointments, and dispatching installation technicians accurately.

• Act as a liaison between clients and installation partners,

• Maintain accurate documentation and record customer/client information

Skills and Experience:

• Minimum of 3 years' experience in a customer service or call center environment.

• Ability to actively listen to customer concerns and provide solutions while demonstrating empathy.

• Capability to thrive in a fast-paced environment and work effectively under pressure.

• Excellent communication skills in English, French is an asset but not required

• Strong multitasking abilities, managing multiple applications simultaneously.

• Proficiency in Microsoft Office and Outlook.

• Knowledge of Salesforce CRM is an asset.

• Strong organizational skills and the ability to establish priorities.

WHAT WE HAVE TO OFFER:

• Competitive salary and benefits package

• Day shifts from Monday to Friday - 37.5 hours per week

• Work from home with computer equipment provided

• Employer paid group insurance (long-term disability coverage is paid by the employee)