Are you passionate about customer service? Are you driven to paint Rider Nation green? Do you want to be part of a Champion organization? If so, The Rider Store is seeking an individual like you who enjoys speaking to people, driving success, problem solving, and providing excellent customer service to Rider Nation!

Reporting to the Retail Store Manager at The Rider Store, this role will support management in the day to day operations of the retail merchandise outlet. Fan experience and customer service are key focuses of this role which work to maintain and support sales and strategic growth. Training, coaching and providing feedback to retail associates to meet sales budgets and key performance indicators is ongoing with the assistant manager role.

You will be given the opportunity to develop and improve your skills and abilities while working in an upbeat and positive environment. You will also have the chance to work closely with knowledgeable and friendly individuals that will assist you in building your career.

Major Responsibilities:

· Support The Rider Store operations in the absence of the store manager.

· Provides regular and timely training, coaching and feedback to all store associates.

· Lead and execute merchandising the store within the established guidelines.

· Ensure that stock replenishment is regular and timely from the backroom to support sales goals and fan experience.

· Support online sales through customer fulfillment from alternate store stock and ships goods to customer.

· Understand, support, and be involved with the operations of theriderstore.ca, leverage potential sales, provide feedback on promotions and ensure timeliness of order fulfillment is being observed.

· Works with store manager to understand schedule planning to support daily operations and works to understand when to make adjustments based sales performance

· Communicates with all levels of Club employees in a positive and professional manner in both written and verbal format.

· Contributes ideas for the annual business planning cycle to management for potential inclusion on the planning document.

· Responds to and is empowered to resolve customer concerns to ensure the customer experience is supported. Seeks additional information and support when necessary.

· Ensures that all daily deposits and internal reporting standards are met and communicates any discrepancies to the store manager.

· Supports and upholds all Saskatchewan Roughrider policies and guidelines.

· Ensure staff and management are adhering to Occupational Health and Safety (OHS) standards and guidelines that are set out by the government, and reporting all employee and customer incidents.

· Supports and participates in planned Rider events to maximize sales opportunities.

· Supports and communicates with other Rider work units to obtain future event information.

· Communicates and makes information available to store associates regarding Rider club initiatives to support the fan/customer experience.

· Seek customer feedback about Rider products, services and events and provide the information to the store manager in an organized, summarized manner.

· Assists in the support of Rider programs and events as assigned.

· Performs other duties as delegated or assigned.

Requirements

What is needed for success?

· 1-2 years related management experience in a retail service environment with proven coaching and training skills coupled with financial analysis, merchandising and organizational skills.

· Demonstrated ability in the Excel and Word software packages.

· Ability to work independently and seek positive solutions to problems that may arise

· Demonstrated motivational abilities in staff motivation, team building and effective training techniques.

· Demonstrated aptitude for change and innovation in a fast paced environment with frequent changes in priorities.

· Demonstrated professionalism when responding to staff and customer concerns

· Experience with creating daily deposits and cash handling procedures.

· Independent thinking style that demonstrates a willingness to contribute ideas and suggestions as well as raise issues with management.

· Team oriented style with a “can do” service focus to achieve organizational results.

· Availability to work irregular hours and work schedules.

· Available to work all game days.

Benefits

What do we commit to you?

· Opportunity to contribute to the success of one of Canada's largest brands and an organization that is a cornerstone of our province and Rider Nation.

· The passion of being part of something much bigger than all of us. The Saskatchewan Roughriders have a dedicated and passionate fan base, and at the Riders, we strive to work hard to support and grow the team and organization.

· Gain of demonstrated immersive experience in a fast-paced organization and team.

· Comprehensive benefits/pension package