ADAPTABLE ● CLIENT-CENTRED ● COLLABORATIVE ● PASSIONATE ● STRATEGIC

The Anti-Human Trafficking Supervisor will lead the daily client operations of the Human Trafficking Hub focused on supporting at-risk, victims, and survivors of sexual exploitation through a client-centered and trauma-informed framework. When supporting clients, they will conduct triage, intake, screening and assessments; provides intervention, crisis support and advocacy to staff and clients, and makes appropriate referrals to community services for individuals and their families.

Coordination:

• Provide coordination of services onsite, virtual and within the community.
• Build and engage in collaborative partnerships with agencies and other partners as identified to address gaps and provide service.
• Organize, coordinate and facilitate collaborative team meetings, community programming that address gaps, barriers and/or issues impacting victims and survivors.
• Supervise and lead employees in implementing program goals and objectives, and professional development.

Communications and Essential Support:

• Support the Client Navigators and Female Mobile Support Team to address barriers and gaps as identified by their clients and system access.
• Support in the collection and reporting of data, outcomes, community stories and other relevant information, while maintaining current and up-to-date electronic files.
• Communicate information, reports, charts/tables, care path updates and important community events to partners.
• Evaluate the effectiveness of case coordination by preparing and administering measurement tools.

Administration:

• Prepare written communication including emails, correspondence, charts/ tables, reports, etc.
• Compile statistical information and prepare monthly reports as required for program evaluation and development.
• Maintain detailed and appropriate documentation, record keeping, progress notes, and care path plans.
• Develop and maintain databases, email contacts and distribution lists.
• Maintain current, up to date, electronic files.

Community Involvement:

• Positively and professionally represent the organization in the community by participating and collaborating with community partners on various projects and initiatives as requested.
• Maintain current and up-to-date knowledge of community resources.
• Present/Group Facilitation of programming for community partners, or those at-risk as needed/assigned.

Direct Client Support:

• Complete intake and/or triage, and assessments to determine client needs, interests.
• Support the implementation of next steps for care.
• Keep careful and accurate records and maintain client case file of all relevant information pertaining to assigned caseload, via the designated database.
• Conduct therapeutic, trauma-informed risk assessment and safety planning.
• Support identifying the client's needs, and desired referrals to on-site and off-site partners for service, in coordination with the case managers.
• Coordinate with case managers to support continuum of care and access to services.
• Short-term and/or supportive case management when required.
• Consult and report any risk concerns to appropriate agencies.
• Advocate for clients and report barriers and gaps as identified by clients.

Other:

• Participate in trainings, workshops, conferences and stay up to date on relevant best practices, laws, services and programs protecting and supporting victims and survivors of sexual exploitation.
• Assist in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
• Develop and coordinate onsite services at the hub.
• Other duties as assigned.

Requirements

• Bachelor's degree in social work, community college diploma or related human service field diploma.
• 3-5 years of relevant work experience in a supervisory role.
• Knowledge about human trafficking, gender-based violence, experience working with victims and survivors of human trafficking, and trauma.
• A satisfactory Vulnerable Sector Criminal Records check.
• Work schedule flexibility with evenings and weekends.
• Valid CPI/UMAB and First Aid/CPR certifications.
• Fully vaccinated against COVID-19, subject to applicable legislation.