Company Description

Who is HelloKindred?
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Contract End Date/Length: to be confirmed
Our client in the global professional services industry will soon be seeking a Bilingual Content QA Lead proficient in both French and English to oversee quality assurance processes within their dynamic team and we're looking to create a pool of talent within this space so that we're ready for future potential hiring.

The ideal candidate(s) will play a pivotal role in ensuring the accuracy, consistency, and cultural relevance of content generated by authors in both languages. Functioning as a mentor and coach to junior analysts, the Bilingual Content QA Lead will uphold high standards of quality and contribute to the continuous improvement of processes and outputs.

If you're interested in joining our pool of talent that can be considered for this opportunity, please do submit a copy of your resume along with any relevant writing samples

What you will do:

• Function as a QA lead for pods of 15 authors, providing guidance and oversight to ensure adherence to annotation guidelines and quality standards.
• Utilize strong reading and writing skills in both English and French to review and assess content for proper spelling, grammar, and linguistic accuracy.
• Demonstrate good analytical skills to summarize long-form English and French content into concise and informative formats, maintaining clarity and relevance.
• Possess good general knowledge and the ability to independently research information sources to verify accuracy and completeness of content.
• Foster a culture of creativity and innovation, encouraging authors to think creatively and generate diverse topics for content creation.
• Serve as a mentor and coach to more junior analysts, providing support, feedback, and guidance to enhance their skills and performance.
• Assume ownership and responsibility for the quality of work produced by the team, ensuring high-quality data input into the client's NLP model.
• Understand how to accurately localize content for specific countries, considering linguistic, cultural, and regional characteristics.
• Maintain proficiency in the English language to comprehend training delivered in English and interpret metadata fields.
• Organize ad hoc trainings for authors, addressing specific areas of improvement and providing additional guidance as needed.
• Process inquiries and feedback from authors, addressing issues and implementing solutions to improve workflow and efficiency.
• Run statistics and define strategies to drive increased throughput and quality improvements, contributing to the overall success of the team.

Qualifications

• Bachelor's degree in Linguistics, Communications, or related field preferred.
• Fluency in both French and English languages, with demonstrated proficiency in reading, writing, and speaking.
• Proven experience in quality assurance or content QA roles, preferably in a bilingual environment.
• Excellent reading and writing skills in both languages, with a keen eye for detail and accuracy.
• Strong analytical skills and the ability to summarize complex information into clear and concise formats.
• Previous experience mentoring or coaching junior analysts, with a focus on skill development and performance improvement.
• Familiarity with localization practices and cultural nuances in French-speaking regions.
• Ability to organize and facilitate trainings, addressing specific needs and areas of improvement.
• Proficiency in data analysis and the ability to define strategies for quality improvement.
• Nice to have: Familiarity with Large Language Models, Natural Language Processing, and experience in writing annotation guidelines.

Additional Information

If you're interested in joining our pool of talent that can be considered for this opportunity, please do submit:

• A copy of your resume along with any relevant writing samples
• Your availability to start a new role
• Your available hours per week
• Your desired pay rate range

If/when the positions become available we will contact those that best meet the qualifications described above to confirm their interest and availability.

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.