Corvus Energy is a fast-growing company with a strong demand for our products, being the undisputed market leader in one of the most exciting industries in the maritime industry. Join our team and be a key player in our success story of Powering a Clean Future all around the world.

Position Summary

Reporting to the Customer Service Manager, North America, the Customer Service Engineer is responsible for performing on-site and remote service support tasks to ensure maximum ESS uptime for Corvus customers. Service work includes installation support, complex systems commissioning, troubleshooting and diagnosis, on-site system testing/characterization and training of customer personnel. This “hands-on” engineer will also be capable of performing repairs and modifications when required.

Main Tasks and Responsibilities

• Install and commission Corvus Energy Storage Systems at customer sites.
  
• Diagnose and repair hardware assembly problems; diagnose and repair software configuration, network and integration issues; update ESS firmware.
  
• Provide remote support to guide and assist customers with troubleshooting, diagnosis, repair, and resolution of customer issues.
  
• Create and update customer issued tickets and escalate as required. Ability to provide up-to-date status on assigned customer issues.
  
• Collect and analyze customer ESS data and perform data analysis to support troubleshooting.
  
• Collect State of Health (SOH) test data, perform data analysis and create reports.
  
• Create Sales Orders and RMAs for shipping components to and from customers.
  
• Travel to customer sites internationally to perform service and system commissioning.
  
• Create and maintain internal and customer-facing documentation related to installation, operation, testing, rework and diagnostics of Corvus ESS systems.
  
• Create accurate customer facing reports related to on-site test results, repair summaries, warranty, failure analysis, etc.
  
• Provide technical training to customers regarding system installation, maintenance, troubleshooting, operation and problem diagnosis.
  
• Participate In development of Service Engineering Training Programs for new product introductions.

Work Experience and Qualifications

• Degree or Diploma in Electrical/Electronic or Mechanical Engineering.
• Minimum of 5 years of practical work experience in a Service Engineering environment, preferably in marine electronics.
• Experience with the installation, testing, troubleshooting, and commissioning of complex industrial equipment.
• Excellent troubleshooting and problem-solving skills applied to electrical, mechanical and software systems.
• A high level of computer literacy is required.
• Experience working with communication systems and networks. Working knowledge of data transfer standards.
• Ability and willingness to travel domestically and/or internationally up to 80% yearly. Must have a valid passport & driver's license and be willing to meet any vaccination requirements that may be in place in international locations.
• Must be eligible to meet and maintain requirements for security clearance as applicable.
• If required, must be able to work additional hours to meet the objectives of the position.

Assets:

• Experience in the Marine Industry and knowledge of ship systems (electrical & mechanical) is an asset.
• Experience with lithium-ion battery technology and systems is an asset.
• Interest in clean energy technologies is an asset.

Personal Qualifications

• Professional English skills, both written and verbal.
• Excellent customer relation, organization, multi-tasking and communication skills.
• Flexible and solution oriented. Detail oriented.
• Ability to work independently and as part of a team.
• Ability and willingness to continually learn new procedures and techniques.

Salary Range

$78,000 to $82,000 CDN per year

Our Corporate Values

In Corvus Energy, our values provide a guideline for our behavior and create a common understanding amongst employees. These values are aligned with Corvus Energy's strategic goals and reflect our company's leadership vision. These values also serve as guiding principles for all leaders and set out our expectations.

We act with Integrity
We drive Innovation
We are Team Players
We are Passionate

We Offer

• An exciting position working for the world's leading supplier of maritime energy storage solutions
• An opportunity to take part in the green shift for the ocean space
• An international work environment and multidisciplinary team collaboration
• Competitive salary and benefits (extended medical and matching RRSP)
• International career opportunities

We encourage you to send an early application and will call for interviews on an ongoing basis until the position is filled. We do appreciate every application received, however, only candidates with a relevant background will be called for an interview.