About Alexa Translations:

Alexa Translations provides translation services in the legal, financial, and securities sectors by leveraging proprietary A.I. technology and a team of highly specialized linguistic experts. Unmatched in speed and quality, our machine translation engine is best-in-class and specifically trained for the French-Canadian market. If that wasn't enough, our technology is backed by two decades of award-winning client service.

About the Role:

We are seeking an experienced IT Manager to join our team at Alexa Translations. The IT Manager will play a key role in overseeing our technology infrastructure and ensuring its security, efficiency, and compliance with industry standards and regulations. Reporting to the VP of Technology, the IT Manager will lead a talented team of IT professionals and collaborate with other departments to support the company's objectives.

Responsibilities:

• Technology Infrastructure Management:
  • Oversee the maintenance, optimization, and upgrade of the company's technology infrastructure, including networks, servers, databases, and software systems.
  • Ensure the availability, reliability, and performance of IT systems to support the company's operations.
• Team Leadership and Management:
  • Lead and manage a team of IT professionals and a Support Team.
  • Set goals, assign projects, and provide guidance and support to team members.
  • Conduct performance evaluations and foster a collaborative and productive work environment.
• Information Security Management:
  • Develop, implement, and maintain robust security measures to protect the company's sensitive data, systems, and networks.
  • Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate potential threats.
  • Ensure compliance with relevant regulations and standards, including SOCS2 and ISO270001.
  • Serve as a compliance officer to ensure adherence to industry regulations and standards.
  • Develop and implement policies and procedures to ensure compliance with regulatory requirements.
  • Security incident management. Develop and implement security incident management policy and process.
• Disaster Recovery and Business Continuity Planning:
  • Develop and implement disaster recovery and business continuity plans to ensure the company can quickly recover from IT outages or disruptions.
• Budgeting and Resource Allocation:
  • Assist with budgeting and allocating resources effectively to meet the company's technology needs while ensuring cost-effectiveness.
• Stakeholder Communication:
  • Serve as a liaison between the IT department and other departments within the company.
  • Communicate with stakeholders to understand their technology requirements and priorities and ensure alignment with the company's overall objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• At least 5 years of experience in IT management, with a focus on information security and compliance. Experience in a B2B SaaS environment is preferred
• Experience working with international remote teams.
• Certifications in ITIL and CISSP would be an asset
• Strong leadership and management skills, with the ability to lead and motivate a team of IT professionals.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to identify and address complex technical issues.
• Experience with data privacy, internet technologies, threat and detection (e.g., malware, phishing), and other security issues

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