Are you ready to join Canada's Premiere Online Sportsbook and Casino? Do you have a passion for the iGaming industry and a drive to excel in a dynamic and collaborative environment? If so, you might be the perfect candidate for the position of Customer Experience Associate at BET99!
About Us:
BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We're a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
Responsibilities:
Reporting into the Customer Engagement Manager, you will be the first line of contact for all customer inquiries via Live chat and emails.
- Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc
- Report directly to CE Manager, Assistant Manager, and Team Lead on any on going found issues, or training requirements needed.
- Keep Chat times below a 10 min average.
- Reach out directly to customers who've messaged in, and need follow up.
- Be available to work on any projects or tasks assigned by the CE Manager, Assistant Manager, Team Lead, or Head of CE.
- Handle Tickets using internal system Zendesk.
Skills and Qualifications:
- Bachelor's degree or minimum 2 years' work experience.
- Excellent written and verbal communication skills.
- Must be bilingual in both French and English written and oral communications.
- Ability to perform well in a fast-paced and dynamic environment.
- Zendesk Experience is preferred.
- Knowledge of sports, online betting, or gaming is preferred.
- This role requires full flexibility for availability 24/7 between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management
Benefits:
At BET99, we care about our employees' well-being and happiness. That's why we offer:
- Health & Wellness - Health & Dental benefits from day 1
- Vacation - Time off is also an important part of self-care! We offer generous vacation to help you create a good work-life balance.
- Birthday Off – A day off on your birthday
- Learning & Development - We support your professional growth and development through various training programs and opportunities.
- Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.
How to Apply:
If this sounds like your dream job, don't hesitate to apply! Please send us the following:
- Your resume or CV
- A cover letter highlighting your relevant experience and why you are interested in joining our company
- Any additional supporting documents or portfolio (if applicable)
We appreciate all applications, but only selected candidates will be contacted for an interview. Thank you for considering a career with BET99. We look forward to hearing from you soon!
The BET99 Team
remote work