Salary: $26.10

Intensive Case Manager – Client Support Services

Posting #: 3823 Posting Date: 04/18/2024 Posting Closing: 05/01/2024 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford. We're committed to equity, diversity & inclusion, and a healthy work-life balance. We would love for you to join our team!

Are you the one we're looking for?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.

The Intensive Case Manager is responsible for providing case management support to Asylum Seekers/Refugee Claimants in Hamilton and Brantford. ICM will hold a case load, comprised of individuals and families, which they will assist to integrate into the community to ensure community connection.

This position is a unionized, full-time, temporary position. The contract is until March 31, 2025. The rate of pay is $26.10 per hour. The hours for this position are 37.5 per week.

Key Responsibilities:

1. Welcome, interact, and support clients accessing the program and be available and approachable to address client's needs as they arise.
2. Conduct initial intake and needs assessment to understand the individual need of each client/family.
3. Special attention and time will be to provide Employment related support to Refugee Claimants.
4. Provide appropriate client centered/ trauma informed information and referral regarding the various services and resources available in the community.
5. Manage and maintain up-to-date client files, complete government documents and forms, provide referrals, write case notes, and provide regular follow-up with clients as needed.
6. Conduct home visits and accompany clients to various appointments in the community for different services and resources such as, Income Support, Legal aid, housing support, employment search etc.
7. Advocate on behalf of clients for services and resources in the community.
8. Provide life skills, telephone support, and crisis intervention as needed.
9. Participate in case management meetings with internal staff and external service providers.
10. Maintain good relationships and collaborate with other internal programs and external service providers to provide support to Asylum Seekers.

What you will bring:

1. Minimum; Social Service Worker diploma or equivalent with relevant practical experience working with newcomers.
2. Advanced knowledge of a second language is an asset: Somali, Swahili, or Arabic preferred.
3. Must be registered and in good standing with the Ontario College of Social Workers and Social Service Workers or eligible for registration at the time of employment is required. Note: registration must be completed within 90 days after the start of employment.
4. Minimum 1-2 years of experience in an Intensive Case Management role serving a vulnerable population, including victims of trauma, is required.
5. Comprehensive understanding of Employment support programs, and available support to Asylum seekers.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

1. Click on this link: https://wesley.bamboohr.com/jobs/
2. From there you can access all of Wesley's job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.