Account Manager, Commercial Programs
The Company:
PROLINK—Canada's Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.
Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.
The Role:
As an Account Manager in PROLINK's Professional Associations and Affinity Groups department, you'll provide advice using a consultative approach to help our clients make educated decisions about their professional insurance needs.
The Requirements: To be seriously considered for this role, you must meet the following requirements:
- Education: Must be RIBO Licensed;
- Experience: Minimum 4-7 years of experience in Account Management, Sales, Underwriting, or related roles in an insurance brokerage or insurance company is strongly preferred. Exposure to Underwriting, Commercial Insurance (Professional Liability Insurance as well as Commercial General Liability Insurance), or Group Insurance, is a great asset;
- Skills: A team player with a client-centric approach, ready to deliver great service. Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills. A person with excellent written and verbal communication skills.
- Softer Skills: A person who is positive, energized, articulate, engaging, empathetic and approachable.
The Responsibilities:
- Imparting your expertise to provide an exceptional, consultative client experience that helps clients feel secure in the decisions they make on their insurance needs;
- Developing a deep understanding of clients' needs, preferences and expectations;
- Cultivating client relationships by taking the time needed to understand their unique requirements and exploring the opportunity to upsell or cross-sell insurance products;
- Driving other lines of business within the company by referring clients to the Personal Insurance, Commercial Enterprise, and Life and Benefits teams, when appropriate;
- Staying updated on Program knowledge; features, specifications, and benefits of the program products;
- Staying informed with industry trends within your vertical, competitor products and market changes;
- Contributing to a cohesive and centralized view of each client by diligently uploading client interactions through the Broker Management System or other company portals which will enable a consistent client experience;
- Leveraging a multi-channel approach to assist clients with their needs in a fast-paced environment;
- Advocating for your clients by always looking for a solution and providing sound risk management advice;
- Ensuring a high level of customer satisfaction by delivering exceptional service;
- Upholding a reputation for customer service excellence;
- Assisting the company's financial growth by invoicing, collecting payments, and reconciling accounts at times;
- Engaging in continuous learning to stay updated on industry trends, product updates and best practices;
- Participating in training programs/seminars/webinars to enhance skills related to the Account Manager Role.
The Benefits:
- Enjoy a competitive compensation package;
- Access comprehensive medical and dental benefits that will take effect on your first day;
- Relish in the comfort of working from home and from our office (as circumstances allow);
- Experience the heart of Toronto's financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
- Grow your career in an organization that loves to recognize and reward its top talent;
- Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business.
At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.
We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.
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