Inside Sales & Customer Service Representative

ABOUT ALLIANCE DOOR PRODUCTS

We are a leading manufacturer and distributor of residential, commercial doors and architectural interior and exterior doors, door systems, hardware, and millwork products in Canada and the US. A family-owned-and-operated business enterprise, we strive to be honorable in all we do, help others, pursue excellence, and grow profitably.

Alliance is committed to serving our customers and the communities we live in through excellence in business bringing you the highest quality products and service.

See what our employees say about working at Alliance Door Products.

https://dmc.widen.net/s/frpqlxfz5w/alliance-door-products-brand-video-final

Position: Inside Sales & Customer Service Representative

Duties: (include but not limited to) Processing customer orders, vendor purchase orders, customer calls, backorders and confirmations in an efficient and timely manner, in addition to providing technical, pricing, quotation support and market knowledge support to all sales colleagues.

Shift: Monday to Friday, 8:00am to 4:30pm.

Compensation: Salaried position - competitive wages depending on experience

Core Skills & Qualifications:

• Minimum 2 years of experience in a customer service role, ideally in the door/building products industry
• Microsoft Office proficiency and good computer skills
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
• Ability to handle and resolve recurring problems with difficult customers
• Strong organizational skills
• Excellent interpersonal, verbal and written communication skills
• Ability to prioritize and use sound judgment skills
• Ability to work in a team environment, as well as individually, without supervision

Additional benefits and perks:

• Extended medical, dental, and vision plan
• Life insurance
• Disability benefits
• Registered Retirement Savings Plan (RRSP)
• An employee referral bonus program (value of up to $775/per year, per referral)
• Career growth potential
• Staff events (lunches, BBQ's, outings)

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