Position: Seasonal Guest Services Ambassador – Contract (May 1st, 2024 – September 2nd, 2024)

Facility: Ripley's Aquarium of Canada

Job Purpose: The Guest Services Ambassador is responsible for the admissions process as well as the Guest's path through the Aquarium. Guest Services staff are responsible for providing direction and interacting with the Guests throughout the Aquarium. The Guest Services Ambassador is the first point of contact and ensures that we provide our Guests with a safe and memorable experience.

Critical Accountabilities:

• Participates and assist in all aspects of the Guest Services department and ensure services standards are followed
• Perform Point-of-Sales transactions for ticket sales; including but not limited to cash transactions
• Validate tickets and regulates entrance into aquarium
• Consistently offer professional, friendly and engaging service to all guests
• Represents Ripley's Aquarium of Canada when welcoming Guests
• Promote positive colleague relations through an environment that encourages open communication trust, mutual respect and fun
• Take lead in answering any Guest inquiries and any guest recovery that may arise

Special Skills and Requirements:

• Previous experience with guest/customer service is an asset
• Strong problem solving skills
• Experience working both independently and a part of a team is an asset.

Thank you for your interest in Ripley's Aquarium of Canada!