Customer Service RepresentativeSurrey, BC
The level of customer service a transportation firm provides is a predictive measure of their ability to improve your performance while helping to solve common issues. High-level customer service is fully integrated on our client's standards. Our client, a 3PL provider serving clients across North America and around the world is looking for a Customer Service Representative to join their Surrey office.
As a Customer Service Representative, you will be reporting to the Customer Service Manager. Your priorities will be Customer Experience, Shipment Management and Client Communication.
Responsibilities:

• Order Entry & Management
  • Receive information from clients and enter orders
  • Send order information to logistics for carrier assignment
  • Trace shipments through to delivery
  • Advise supervisor if anything goes awry on any shipment
  • Send daily reporting to clients
  • Ensure files are complete and accurate and get invoiced in a timely manner
• Carrier Communication
  • Fax carriers load contracts on each load
  • Follow up with carriers to ensure they are clear on what is required and can meet the requirements
  • Report any carrier issues to your supervisor
  • Ensure payables are complete and accurate on every file
• Client Support
  • Work with clients on any issues regarding their transportation
• Team Support
  • Work with other members of the Customer Service team as required
  • Clean up existing zones and terminals
• Fuel Surcharge

Qualifications:

• 5+ years of related experience
• Good people and communication skills
• Organized
• Strong time management skills with the proven ability to multitask
• Strong work ethic and superior attention to detail
• Ability to prioritize
• Expert knowledge of Microsoft Office & Strong computer skills
• College / University Diploma in a related field is an asset.