Job Summary:
We are seeking an experienced Parts Technician for an Equipment Dealership (Ag and Construction), who will play a key role in providing exceptional support to our customers and ensuring the smooth operation of our parts department. The ideal candidate should have a minimum of 2 years of dealership experience, preferably in Truck & Trailer, Hydraulic, AG Equipment, or Construction & Forestry. This position reports to the current Parts Manager and offers a competitive salary with bonus incentives.
Responsibilities:
Parts Management:
Assist customers in identifying and purchasing the right parts for their agricultural equipment needs.
Manage and organize parts inventory, ensuring accurate stock levels and timely replenishment.
Customer Service:
Provide excellent customer service by addressing inquiries, offering solutions, and ensuring customer satisfaction.
Collaborate with other departments to meet customer demands effectively.
Technical Expertise:
Utilize dealership experience in Truck & Trailer, Hydraulic, AG Equipment, or Construction & Forestry to accurately identify and source parts.
Stay updated on industry trends and product knowledge to provide informed assistance.
Team Collaboration:
Work closely with the current Parts Manager and other team members within the department to share workload and achieve department goals.
Collaborate with the Branch Manager and other relevant stakeholders as required.
Training and Development:
Participate in the provided training platform, both online and potentially in the United States, to enhance technical knowledge and skills.
Share acquired knowledge with the team to improve overall departmental capabilities.
Qualifications:
2+ years of dealership experience in Truck & Trailer, Hydraulic, AG Equipment, or Construction & Forestry.
Bilingual skills are an asset.
Monday to Friday availability (7:30 am - 5:00 pm) with occasional Saturday mornings (4 hours) with time off in lieu.
Valid passport for potential training in the United States.
Additional Benefits:
Competitive base salary (negotiable).
Bonus incentives.
Benefits and matching Pension/RRSP fund.