Customer Service Representative

Company Profile:

Canadian Fiber Optics Corp is a privately held specialty telecommunications company that designs, builds, and operates fiber optic networks to provide high-speed internet services in rural/remote communities and regions. The Company deploys core expertise in fiber construction and strategic industry partnerships to deliver critical fiber infrastructure and high-speed internet services to residential, commercial, and industrial customers. From design and construction to network operations, to the provision of end user services, CFOC connects rural businesses and communities to the world.

Job Summary:

Canadian Fiber Optics Corp. is looking for a Customer Service Rep who is energetic, outgoing, and a progressive team member who can exceed our customers' expectations. Ideally, candidates for this position will have experience in sales, customer service, accounting, and telephone support. Strong administration, organizational, planning, project coordination, and time management skills are a must.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns and provide appropriate solutions.
• Proactively communicate project progress. Delays and changes to our customers to manage expectations effectively.
• Maintain comprehensive knowledge of our products/services to effectively assists customers.
• Collaborate with other departments to resolve complete customer issues and improve overall customer satisfaction.
• Account creation, updates and process payments as well as send out invoices.
• Keep detailed records of customer interactions and transactions in our system.
• Serve as a first point of contact for customers seeking technical assistance. Supporting with tier 1 technical support.

Qualifications & Skills:

• Previous customer service experience is preferred, but not required.
• Knowledge of construction would be considered an assist.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed in high pressure situations.
• Enjoys working in a team-oriented, collaborative environment.
• A positive attitude and genuine desire to help others.

Other Requirements:

• This is a full-time position (40 Hrs/week) and may require being on-call on a rotational basis.

What We Offer:
At Canadian Fiber Construction Corp. our priority is our employees. We are consistently working to provide a safe work environment as well as competitive wages and opportunities to gain experience and grow. We work at a pace that does not compromise our safety or quality of workmanship. If you have a commitment to deliver results and make a difference, we look forward to hearing from you.